Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 304 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
2. 2.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
3. 3.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
4. 4.Which of these is a rude phone habit? (a) hanging up suddenly (b) calling at a fair time (c) noting key details (d) greeting first
5. 5.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
6. 6.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to end the call (d) to avoid mistakes
7. 7.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
8. 8.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
9. 9.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
10. 10.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
11. 11.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
12. 12.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) calling very late (c) eating while talking (d) chatting to others
13. 13.True or false: “greeting first” is a rude phone habit. (a) True (b) False
14. 14.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
15. 15.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
16. 16.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
17. 17.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
18. 18.Which of these is a rude phone habit? (a) calling at a fair time (b) mumbling your name (c) greeting first (d) asking “Is now okay?”
19. 19.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
20. 20.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) shouting into the phone (d) noting key details
21. 21.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
22. 22.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
23. 23.True or false: “greeting first” is a polite phone habit. (a) False (b) True
24. 24.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) during working hours (d) on a holiday
25. 25.🔍 Which is the odd one out? (a) shouting into the phone (b) mumbling your name (c) calling very late (d) asking “Is now okay?”
26. 26.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Hello? Hello?” (d) “Who is this?”
27. 27.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
28. 28.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) greeting first (d) not saying who you are
29. 29.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
31. 31.🔍 Which is the odd one out? (a) noting key details (b) eating while talking (c) hanging up suddenly (d) calling very late
32. 32.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
33. 33.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) greeting first (d) hanging up suddenly
34. 34.🔍 Which is the odd one out? (a) eating while talking (b) a noisy background (c) chatting to others (d) greeting first
35. 35.Which of these is a polite phone habit? (a) chatting to others (b) not saying who you are (c) calling very late (d) greeting first
36. 36.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
37. 37.True or false: “calling very late” is a rude phone habit. (a) True (b) False
38. 38.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) stating why you called (c) eating while talking (d) saying thank you
39. 39.Which of these is a polite phone habit? (a) speaking clearly (b) mumbling your name (c) calling very late (d) chatting to others
40. 40.🔍 Which is the odd one out? (a) calling very late (b) mumbling your name (c) calling at a fair time (d) a noisy background

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