Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 305 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) eating while talking (d) calling at a fair time
2. 2.Which of these is a rude phone habit? (a) calling at a fair time (b) noting key details (c) hanging up suddenly (d) saying thank you
3. 3.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) a snack (d) loud music
4. 4.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) chatting to others (b) noting key details (c) hanging up suddenly (d) calling very late
6. 6.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
7. 7.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) call ten times (d) hang up angrily
8. 8.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
9. 9.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) saying your name (d) a noisy background
10. 10.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to end the call (d) to waste time
11. 11.Which of these is a polite phone habit? (a) mumbling your name (b) hanging up suddenly (c) calling very late (d) asking “Is now okay?”
12. 12.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) answered it (d) kept it loud
13. 13.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
14. 14.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
15. 15.Which of these is a rude phone habit? (a) saying thank you (b) saying your name (c) calling very late (d) greeting first
16. 16.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
17. 17.Which of these is a rude phone habit? (a) calling at a fair time (b) saying thank you (c) noting key details (d) a noisy background
18. 18.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
19. 19.🔍 Which is the odd one out? (a) saying your name (b) saying thank you (c) calling very late (d) asking “Is now okay?”
20. 20.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
21. 21.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) very early morning (d) on a holiday
22. 22.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) saying your name (d) calling very late
23. 23.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) saying your name (d) eating while talking
24. 24.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
25. 25.🔍 Which is the odd one out? (a) speaking clearly (b) mumbling your name (c) a noisy background (d) eating while talking
26. 26.🔍 Which is the odd one out? (a) shouting into the phone (b) calling at a fair time (c) greeting first (d) asking “Is now okay?”
27. 27.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) noting key details (d) hanging up suddenly
28. 28.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
29. 29.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
30. 30.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) chatting to others (d) speaking clearly
31. 31.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
32. 32.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
33. 33.Which of these is a polite phone habit? (a) not saying who you are (b) calling at a fair time (c) eating while talking (d) hanging up suddenly
34. 34.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) pretend to be them (d) hang up silently
35. 35.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
36. 36.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Who is this?” (d) “Hello? Hello?”
38. 38.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) chatting to others (b) asking “Is now okay?” (c) speaking clearly (d) greeting first
40. 40.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer

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