Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 306 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) hanging up suddenly (d) asking “Is now okay?”
2. 2.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
3. 3.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) calling very late (d) speaking clearly
4. 4.🔍 Which is the odd one out? (a) mumbling your name (b) calling at a fair time (c) noting key details (d) stating why you called
5. 5.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
6. 6.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
7. 7.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
8. 8.True or false: “greeting first” is a rude phone habit. (a) False (b) True
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
10. 10.Which of these is a rude phone habit? (a) stating why you called (b) speaking clearly (c) chatting to others (d) saying thank you
11. 11.True or false: “saying your name” is a polite phone habit. (a) False (b) True
12. 12.Which of these is a polite phone habit? (a) chatting to others (b) speaking clearly (c) not saying who you are (d) hanging up suddenly
13. 13.🔍 Which is the odd one out? (a) calling at a fair time (b) stating why you called (c) hanging up suddenly (d) speaking clearly
14. 14.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
15. 15.Which of these is a rude phone habit? (a) shouting into the phone (b) noting key details (c) greeting first (d) saying your name
16. 16.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) answered it (d) set a fun ringtone
17. 17.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
19. 19.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
20. 20.True or false: “calling very late” is a polite phone habit. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) mumbling your name (b) saying your name (c) eating while talking (d) hanging up suddenly
22. 22.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
23. 23.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
24. 24.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
25. 25.Which of these is a polite phone habit? (a) stating why you called (b) chatting to others (c) shouting into the phone (d) not saying who you are
26. 26.🔍 Which is the odd one out? (a) chatting to others (b) noting key details (c) a noisy background (d) shouting into the phone
27. 27.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) greeting first (d) a noisy background
28. 28.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
29. 29.Which of these is a polite phone habit? (a) calling at a fair time (b) mumbling your name (c) hanging up suddenly (d) calling very late
30. 30.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
31. 31.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) mumbling your name (d) stating why you called
32. 32.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) hanging up suddenly (d) saying your name
33. 33.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
34. 34.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) the TV on (d) a pen and your notes
35. 35.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to waste time (d) to end the call
36. 36.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
37. 37.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
38. 38.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
39. 39.True or false: “greeting first” is a polite phone habit. (a) False (b) True
40. 40.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True

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