Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 307 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) calling at a fair time (b) stating why you called (c) saying thank you (d) hanging up suddenly
2. 2.Which of these is a polite phone habit? (a) stating why you called (b) eating while talking (c) not saying who you are (d) calling very late
3. 3.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
4. 4.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) a pen and your notes (d) loud music
5. 5.🔍 Which is the odd one out? (a) noting key details (b) greeting first (c) calling at a fair time (d) eating while talking
6. 6.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
7. 7.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
8. 8.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
9. 9.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
10. 10.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Hello? Hello?” (d) “Who is this?”
11. 11.🔍 Which is the odd one out? (a) a noisy background (b) chatting to others (c) saying thank you (d) calling very late
12. 12.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
13. 13.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
14. 14.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
15. 15.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
16. 16.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
17. 17.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to avoid mistakes (d) to waste time
18. 18.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
19. 19.🔍 Which is the odd one out? (a) speaking clearly (b) calling very late (c) saying thank you (d) asking “Is now okay?”
20. 20.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) asking “Is now okay?” (d) chatting to others
21. 21.🔍 Which is the odd one out? (a) mumbling your name (b) shouting into the phone (c) a noisy background (d) stating why you called
22. 22.🔍 Which is the odd one out? (a) hanging up suddenly (b) stating why you called (c) saying your name (d) noting key details
23. 23.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) shout at them (d) hang up silently
24. 24.🔍 Which is the odd one out? (a) mumbling your name (b) hanging up suddenly (c) calling at a fair time (d) a noisy background
25. 25.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
26. 26.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
27. 27.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) a noisy background (d) saying thank you
28. 28.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
29. 29.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
30. 30.Which of these is a polite phone habit? (a) hanging up suddenly (b) shouting into the phone (c) saying your name (d) calling very late
31. 31.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
32. 32.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
33. 33.Which of these is a polite phone habit? (a) calling very late (b) mumbling your name (c) a noisy background (d) speaking clearly
34. 34.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) calling very late (b) greeting first (c) chatting to others (d) a noisy background
36. 36.Which of these is a rude phone habit? (a) saying thank you (b) noting key details (c) calling very late (d) stating why you called
37. 37.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) chatting to others (c) eating while talking (d) calling very late
38. 38.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) noting key details (d) eating while talking
39. 39.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
40. 40.Which of these is a polite phone habit? (a) not saying who you are (b) shouting into the phone (c) calling very late (d) greeting first

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