Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 308 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) chatting to others (b) asking “Is now okay?” (c) calling very late (d) not saying who you are
2. 2.🔍 Which is the odd one out? (a) calling at a fair time (b) eating while talking (c) greeting first (d) asking “Is now okay?”
3. 3.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
4. 4.True or false: “saying your name” is a polite phone habit. (a) False (b) True
5. 5.True or false: “greeting first” is a rude phone habit. (a) False (b) True
6. 6.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) hang up silently (d) shout at them
7. 7.True or false: “noting key details” is a rude phone habit. (a) True (b) False
8. 8.Which of these is a polite phone habit? (a) stating why you called (b) calling very late (c) shouting into the phone (d) chatting to others
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
10. 10.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) very early morning (d) late at night
11. 11.🔍 Which is the odd one out? (a) mumbling your name (b) stating why you called (c) greeting first (d) saying your name
12. 12.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
13. 13.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
16. 16.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
17. 17.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
18. 18.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) loud music (d) a snack
19. 19.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
20. 20.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
21. 21.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
22. 22.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
23. 23.Which of these is a polite phone habit? (a) noting key details (b) calling very late (c) not saying who you are (d) a noisy background
24. 24.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) call ten times (d) leave a short message
25. 25.🔍 Which is the odd one out? (a) stating why you called (b) a noisy background (c) saying thank you (d) calling at a fair time
26. 26.Which of these is a polite phone habit? (a) a noisy background (b) greeting first (c) shouting into the phone (d) mumbling your name
27. 27.🔍 Which is the odd one out? (a) greeting first (b) calling very late (c) mumbling your name (d) shouting into the phone
28. 28.🔍 Which is the odd one out? (a) saying your name (b) hanging up suddenly (c) calling at a fair time (d) greeting first
29. 29.Which of these is a rude phone habit? (a) greeting first (b) speaking clearly (c) stating why you called (d) not saying who you are
30. 30.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
31. 31.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
32. 32.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
33. 33.Which of these is a polite phone habit? (a) a noisy background (b) chatting to others (c) saying your name (d) mumbling your name
34. 34.🔍 Which is the odd one out? (a) chatting to others (b) calling at a fair time (c) mumbling your name (d) eating while talking
35. 35.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) chatting to others (b) shouting into the phone (c) a noisy background (d) asking “Is now okay?”
37. 37.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
39. 39.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) saying your name (d) a noisy background
40. 40.Which of these is a rude phone habit? (a) speaking clearly (b) hanging up suddenly (c) saying thank you (d) asking “Is now okay?”

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