Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 309 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) kept it loud (d) switched it off
2. 2.🔍 Which is the odd one out? (a) saying thank you (b) speaking clearly (c) calling at a fair time (d) shouting into the phone
3. 3.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
4. 4.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) very early morning (d) on a holiday
5. 5.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
6. 6.🔍 Which is the odd one out? (a) calling very late (b) noting key details (c) not saying who you are (d) mumbling your name
7. 7.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) saying thank you (d) chatting to others
8. 8.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) a greeting and your name (d) “Who is this?”
9. 9.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
10. 10.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
11. 11.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
12. 12.🔍 Which is the odd one out? (a) not saying who you are (b) speaking clearly (c) saying your name (d) greeting first
13. 13.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
14. 14.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
16. 16.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
17. 17.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) hang up silently (d) pretend to be them
18. 18.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
19. 19.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
20. 20.Which of these is a polite phone habit? (a) hanging up suddenly (b) asking “Is now okay?” (c) calling very late (d) eating while talking
21. 21.Which of these is a polite phone habit? (a) mumbling your name (b) calling at a fair time (c) calling very late (d) eating while talking
22. 22.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
23. 23.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
24. 24.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
25. 25.🔍 Which is the odd one out? (a) mumbling your name (b) hanging up suddenly (c) eating while talking (d) saying thank you
26. 26.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) hanging up suddenly (b) mumbling your name (c) stating why you called (d) shouting into the phone
28. 28.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
29. 29.Which of these is a rude phone habit? (a) a noisy background (b) asking “Is now okay?” (c) greeting first (d) saying your name
30. 30.🔍 Which is the odd one out? (a) eating while talking (b) greeting first (c) not saying who you are (d) a noisy background
31. 31.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) saying thank you (d) hanging up suddenly
32. 32.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
33. 33.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
34. 34.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
35. 35.Which of these is a polite phone habit? (a) hanging up suddenly (b) shouting into the phone (c) not saying who you are (d) saying your name
36. 36.🔍 Which is the odd one out? (a) calling very late (b) saying thank you (c) calling at a fair time (d) asking “Is now okay?”
37. 37.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
38. 38.Which of these is a rude phone habit? (a) noting key details (b) calling at a fair time (c) hanging up suddenly (d) asking “Is now okay?”
39. 39.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
40. 40.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit

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