Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 310 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
2. 2.Which of these is a polite phone habit? (a) noting key details (b) calling very late (c) mumbling your name (d) not saying who you are
3. 3.🔍 Which is the odd one out? (a) eating while talking (b) a noisy background (c) hanging up suddenly (d) stating why you called
4. 4.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
5. 5.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
6. 6.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
7. 7.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
8. 8.Which of these is a polite phone habit? (a) calling at a fair time (b) not saying who you are (c) eating while talking (d) mumbling your name
9. 9.True or false: “greeting first” is a rude phone habit. (a) True (b) False
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
11. 11.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
12. 12.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) asking “Is now okay?” (d) eating while talking
13. 13.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) speaking clearly (d) chatting to others
14. 14.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
15. 15.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) switched it off (d) set a fun ringtone
16. 16.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
17. 17.Which of these is a rude phone habit? (a) speaking clearly (b) noting key details (c) a noisy background (d) saying your name
18. 18.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
19. 19.🔍 Which is the odd one out? (a) chatting to others (b) saying thank you (c) saying your name (d) greeting first
20. 20.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
21. 21.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) call ten times (d) shout at the caller
22. 22.Which of these is a polite phone habit? (a) greeting first (b) eating while talking (c) a noisy background (d) not saying who you are
23. 23.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
24. 24.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
25. 25.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
26. 26.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) calling very late (c) mumbling your name (d) chatting to others
27. 27.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
28. 28.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to end the call (d) to sound bored
29. 29.Which of these is a polite phone habit? (a) hanging up suddenly (b) saying your name (c) mumbling your name (d) eating while talking
30. 30.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling at a fair time (c) saying thank you (d) speaking clearly
31. 31.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
32. 32.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
33. 33.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
34. 34.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a pen and your notes (d) a snack
35. 35.🔍 Which is the odd one out? (a) saying your name (b) chatting to others (c) hanging up suddenly (d) a noisy background
36. 36.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
37. 37.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
38. 38.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Who is this?” (d) “Tell me the fees.”
39. 39.Which of these is a rude phone habit? (a) not saying who you are (b) noting key details (c) stating why you called (d) saying thank you
40. 40.Which of these is a rude phone habit? (a) saying thank you (b) hanging up suddenly (c) speaking clearly (d) saying your name

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