Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 32 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
3. 3.True or false: “saying your name” is a polite phone habit. (a) False (b) True
4. 4.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
5. 5.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) on a holiday (d) during working hours
6. 6.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
7. 7.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) a greeting and your name (d) “Tell me the fees.”
8. 8.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
9. 9.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
10. 10.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
11. 11.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to end the call (d) to waste time
12. 12.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
14. 14.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
15. 15.Which of these is a polite phone habit? (a) saying thank you (b) not saying who you are (c) mumbling your name (d) a noisy background
16. 16.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
17. 17.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) mumbling your name (c) saying thank you (d) saying your name
18. 18.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
19. 19.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
20. 20.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) eating while talking (b) saying your name (c) asking “Is now okay?” (d) saying thank you
22. 22.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
23. 23.🔍 Which is the odd one out? (a) shouting into the phone (b) saying thank you (c) chatting to others (d) eating while talking
24. 24.🔍 Which is the odd one out? (a) stating why you called (b) chatting to others (c) not saying who you are (d) calling very late
25. 25.🔍 Which is the odd one out? (a) calling at a fair time (b) shouting into the phone (c) saying thank you (d) saying your name
26. 26.🔍 Which is the odd one out? (a) calling at a fair time (b) asking “Is now okay?” (c) stating why you called (d) calling very late
27. 27.True or false: “greeting first” is a rude phone habit. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) hanging up suddenly (d) asking “Is now okay?”
29. 29.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
30. 30.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) a noisy background (d) noting key details
31. 31.Which of these is a rude phone habit? (a) saying your name (b) calling at a fair time (c) asking “Is now okay?” (d) shouting into the phone
32. 32.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
33. 33.Which of these is a rude phone habit? (a) speaking clearly (b) chatting to others (c) asking “Is now okay?” (d) stating why you called
34. 34.Which of these is a rude phone habit? (a) greeting first (b) eating while talking (c) stating why you called (d) noting key details
35. 35.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a pen and your notes (d) a snack
36. 36.Which of these is a polite phone habit? (a) greeting first (b) shouting into the phone (c) eating while talking (d) not saying who you are
37. 37.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
38. 38.🔍 Which is the odd one out? (a) calling very late (b) calling at a fair time (c) hanging up suddenly (d) chatting to others
39. 39.Which of these is a polite phone habit? (a) noting key details (b) hanging up suddenly (c) shouting into the phone (d) chatting to others
40. 40.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True

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