Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 311 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) answered it (d) set a fun ringtone
2. 2.🔍 Which is the odd one out? (a) speaking clearly (b) saying thank you (c) saying your name (d) a noisy background
3. 3.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) a noisy background (d) noting key details
4. 4.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
5. 5.True or false: “noting key details” is a polite phone habit. (a) True (b) False
6. 6.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
7. 7.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) on a holiday (d) very early morning
8. 8.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) eating while talking (d) calling at a fair time
10. 10.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) saying thank you (d) calling very late
11. 11.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
12. 12.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) shout at them (d) pretend to be them
13. 13.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
14. 14.🔍 Which is the odd one out? (a) greeting first (b) asking “Is now okay?” (c) hanging up suddenly (d) saying thank you
15. 15.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
16. 16.Which of these is a polite phone habit? (a) a noisy background (b) not saying who you are (c) stating why you called (d) hanging up suddenly
17. 17.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) saying thank you (d) shouting into the phone
18. 18.Which of these is a polite phone habit? (a) noting key details (b) calling very late (c) chatting to others (d) not saying who you are
19. 19.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) call ten times (d) hang up angrily
20. 20.🔍 Which is the odd one out? (a) greeting first (b) asking “Is now okay?” (c) calling very late (d) speaking clearly
21. 21.Which of these is a polite phone habit? (a) mumbling your name (b) chatting to others (c) saying your name (d) a noisy background
22. 22.🔍 Which is the odd one out? (a) chatting to others (b) saying your name (c) eating while talking (d) a noisy background
23. 23.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) speaking clearly (d) chatting to others
24. 24.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
25. 25.Which of these is a rude phone habit? (a) chatting to others (b) stating why you called (c) speaking clearly (d) saying thank you
26. 26.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) greeting first (d) not saying who you are
27. 27.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
28. 28.Which of these is a polite phone habit? (a) calling very late (b) chatting to others (c) hanging up suddenly (d) speaking clearly
29. 29.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to end the call (d) to waste time
30. 30.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
31. 31.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) asking “Is now okay?” (d) a noisy background
32. 32.True or false: “greeting first” is a polite phone habit. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) mumbling your name (c) saying thank you (d) saying your name
34. 34.True or false: “noting key details” is a rude phone habit. (a) False (b) True
35. 35.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
36. 36.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
37. 37.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Who is this?” (d) “Tell me the fees.”
38. 38.True or false: “saying your name” is a polite phone habit. (a) False (b) True
39. 39.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
40. 40.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye

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