Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 312 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
2. 2.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
3. 3.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
4. 4.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
5. 5.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
6. 6.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) shout at them (d) hang up silently
7. 7.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
8. 8.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
9. 9.True or false: “saying your name” is a polite phone habit. (a) False (b) True
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
11. 11.Which of these is a rude phone habit? (a) eating while talking (b) stating why you called (c) greeting first (d) calling at a fair time
12. 12.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
13. 13.True or false: “saying your name” is a rude phone habit. (a) False (b) True
14. 14.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
15. 15.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
16. 16.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
17. 17.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) calling at a fair time (d) shouting into the phone
18. 18.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) loud music (d) a snack
19. 19.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off
20. 20.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) eating while talking (d) saying thank you
21. 21.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
22. 22.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
23. 23.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) hanging up suddenly (d) asking “Is now okay?”
24. 24.🔍 Which is the odd one out? (a) noting key details (b) hanging up suddenly (c) saying thank you (d) greeting first
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
26. 26.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
27. 27.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
28. 28.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
29. 29.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
30. 30.Which of these is a rude phone habit? (a) greeting first (b) asking “Is now okay?” (c) speaking clearly (d) mumbling your name
31. 31.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
32. 32.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to end the call (d) to sound bored
33. 33.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
34. 34.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
35. 35.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) noting key details (c) speaking clearly (d) mumbling your name
36. 36.Which of these is a polite phone habit? (a) calling at a fair time (b) mumbling your name (c) calling very late (d) eating while talking
37. 37.Which of these is a polite phone habit? (a) mumbling your name (b) shouting into the phone (c) eating while talking (d) greeting first
38. 38.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
39. 39.🔍 Which is the odd one out? (a) greeting first (b) mumbling your name (c) hanging up suddenly (d) not saying who you are
40. 40.🔍 Which is the odd one out? (a) saying your name (b) saying thank you (c) greeting first (d) chatting to others

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