Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 313 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
2. 2.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Who is this?” (d) “Hello? Hello?”
3. 3.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
4. 4.Which of these is a polite phone habit? (a) a noisy background (b) calling very late (c) stating why you called (d) mumbling your name
5. 5.Which of these is a polite phone habit? (a) noting key details (b) shouting into the phone (c) chatting to others (d) mumbling your name
6. 6.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
7. 7.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
8. 8.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
9. 9.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
11. 11.Which of these is a rude phone habit? (a) saying thank you (b) asking “Is now okay?” (c) saying your name (d) hanging up suddenly
12. 12.True or false: “noting key details” is a rude phone habit. (a) True (b) False
13. 13.📝 Before an important call, what should you keep ready? (a) loud music (b) a pen and your notes (c) the TV on (d) a snack
14. 14.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) leave a short message (d) hang up angrily
15. 15.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
16. 16.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
17. 17.Which of these is a rude phone habit? (a) speaking clearly (b) saying your name (c) calling very late (d) calling at a fair time
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
19. 19.🔍 Which is the odd one out? (a) hanging up suddenly (b) speaking clearly (c) greeting first (d) saying your name
20. 20.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
21. 21.Which of these is a polite phone habit? (a) hanging up suddenly (b) a noisy background (c) speaking clearly (d) not saying who you are
22. 22.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
23. 23.🔍 Which is the odd one out? (a) eating while talking (b) saying thank you (c) stating why you called (d) noting key details
24. 24.🔍 Which is the odd one out? (a) calling very late (b) stating why you called (c) saying thank you (d) greeting first
25. 25.Which of these is a rude phone habit? (a) greeting first (b) a noisy background (c) speaking clearly (d) saying your name
26. 26.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
27. 27.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) chatting to others (d) stating why you called
28. 28.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
29. 29.Which of these is a polite phone habit? (a) hanging up suddenly (b) saying your name (c) chatting to others (d) eating while talking
30. 30.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
31. 31.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
32. 32.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) very early morning (d) late at night
33. 33.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
34. 34.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) calling at a fair time (d) eating while talking
35. 35.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
36. 36.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
37. 37.Which of these is a polite phone habit? (a) hanging up suddenly (b) saying thank you (c) eating while talking (d) calling very late
38. 38.Which of these is a rude phone habit? (a) saying your name (b) not saying who you are (c) noting key details (d) stating why you called
39. 39.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) mumbling your name (b) a noisy background (c) speaking clearly (d) eating while talking

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