Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 314 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) greeting first (b) a noisy background (c) calling very late (d) eating while talking
2. 2.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) greeting first (d) hanging up suddenly
3. 3.🔍 Which is the odd one out? (a) calling very late (b) mumbling your name (c) a noisy background (d) asking “Is now okay?”
4. 4.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Who is this?” (d) “Tell me the fees.”
5. 5.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
6. 6.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) answered it (d) kept it loud
7. 7.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
8. 8.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
9. 9.Which of these is a polite phone habit? (a) mumbling your name (b) saying your name (c) eating while talking (d) hanging up suddenly
10. 10.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
11. 11.Which of these is a polite phone habit? (a) not saying who you are (b) shouting into the phone (c) saying thank you (d) eating while talking
12. 12.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
13. 13.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) shouting into the phone (d) greeting first
14. 14.🔍 Which is the odd one out? (a) eating while talking (b) saying thank you (c) not saying who you are (d) a noisy background
15. 15.Which of these is a rude phone habit? (a) calling at a fair time (b) saying your name (c) noting key details (d) mumbling your name
16. 16.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
17. 17.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
18. 18.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
19. 19.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) noting key details (c) calling very late (d) stating why you called
20. 20.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
21. 21.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
22. 22.Which of these is a rude phone habit? (a) calling at a fair time (b) not saying who you are (c) greeting first (d) saying your name
23. 23.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
24. 24.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
25. 25.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) pretend to be them (d) shout at them
26. 26.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
27. 27.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
28. 28.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
29. 29.Which of these is a polite phone habit? (a) chatting to others (b) speaking clearly (c) hanging up suddenly (d) calling very late
30. 30.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
31. 31.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
32. 32.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) hanging up suddenly (d) asking “Is now okay?”
34. 34.Which of these is a polite phone habit? (a) noting key details (b) not saying who you are (c) eating while talking (d) hanging up suddenly
35. 35.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
36. 36.Which of these is a rude phone habit? (a) noting key details (b) saying your name (c) asking “Is now okay?” (d) shouting into the phone
37. 37.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
38. 38.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) a noisy background (c) greeting first (d) noting key details
39. 39.Which of these is a polite phone habit? (a) calling at a fair time (b) a noisy background (c) chatting to others (d) hanging up suddenly
40. 40.🔍 Which is the odd one out? (a) shouting into the phone (b) stating why you called (c) asking “Is now okay?” (d) calling at a fair time

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