Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 315 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “calling very late” is a rude phone habit. (a) True (b) False
2. 2.Which of these is a rude phone habit? (a) shouting into the phone (b) saying your name (c) stating why you called (d) speaking clearly
3. 3.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) hanging up suddenly (c) chatting to others (d) eating while talking
4. 4.True or false: “greeting first” is a rude phone habit. (a) True (b) False
5. 5.Which of these is a rude phone habit? (a) saying thank you (b) a noisy background (c) calling at a fair time (d) noting key details
6. 6.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) mumbling your name (d) saying your name
7. 7.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
8. 8.Which of these is a rude phone habit? (a) stating why you called (b) hanging up suddenly (c) greeting first (d) noting key details
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
10. 10.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
11. 11.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
12. 12.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) switched it off (d) set a fun ringtone
13. 13.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
14. 14.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
15. 15.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
16. 16.🔍 Which is the odd one out? (a) calling at a fair time (b) stating why you called (c) mumbling your name (d) speaking clearly
17. 17.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
18. 18.Which of these is a polite phone habit? (a) saying your name (b) chatting to others (c) calling very late (d) hanging up suddenly
19. 19.🔍 Which is the odd one out? (a) eating while talking (b) chatting to others (c) calling at a fair time (d) hanging up suddenly
20. 20.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
21. 21.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
22. 22.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) not saying who you are (d) greeting first
23. 23.🔍 Which is the odd one out? (a) chatting to others (b) mumbling your name (c) saying your name (d) a noisy background
24. 24.Which of these is a polite phone habit? (a) chatting to others (b) stating why you called (c) calling very late (d) hanging up suddenly
25. 25.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
26. 26.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Hello? Hello?”
27. 27.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
28. 28.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
29. 29.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
30. 30.🔍 Which is the odd one out? (a) greeting first (b) noting key details (c) calling very late (d) asking “Is now okay?”
31. 31.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
32. 32.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling at a fair time (c) eating while talking (d) speaking clearly
33. 33.Which of these is a rude phone habit? (a) speaking clearly (b) stating why you called (c) calling very late (d) saying thank you
34. 34.🔍 Which is the odd one out? (a) calling at a fair time (b) chatting to others (c) saying your name (d) saying thank you
35. 35.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to avoid mistakes (d) to waste time
36. 36.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
37. 37.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
38. 38.Which of these is a rude phone habit? (a) calling at a fair time (b) saying your name (c) greeting first (d) eating while talking
39. 39.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question

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