Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 316 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) calling at a fair time (d) a noisy background
2. 2.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
3. 3.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
5. 5.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
6. 6.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) a noisy background (d) saying your name
7. 7.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
8. 8.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
9. 9.🔍 Which is the odd one out? (a) speaking clearly (b) stating why you called (c) mumbling your name (d) calling at a fair time
10. 10.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) shout at the caller (d) hang up angrily
11. 11.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
12. 12.Which of these is a rude phone habit? (a) greeting first (b) eating while talking (c) saying thank you (d) asking “Is now okay?”
13. 13.Which of these is a rude phone habit? (a) speaking clearly (b) saying thank you (c) greeting first (d) chatting to others
14. 14.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) pretend to be them (d) tell them politely
15. 15.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
16. 16.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) “Who is this?” (d) a greeting and your name
17. 17.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
18. 18.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
19. 19.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
20. 20.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
22. 22.🔍 Which is the odd one out? (a) stating why you called (b) shouting into the phone (c) saying your name (d) speaking clearly
23. 23.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
24. 24.🔍 Which is the odd one out? (a) not saying who you are (b) stating why you called (c) a noisy background (d) chatting to others
25. 25.True or false: “greeting first” is a polite phone habit. (a) False (b) True
26. 26.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
27. 27.Which of these is a polite phone habit? (a) shouting into the phone (b) noting key details (c) chatting to others (d) hanging up suddenly
28. 28.Which of these is a rude phone habit? (a) calling very late (b) speaking clearly (c) noting key details (d) saying thank you
29. 29.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) calling at a fair time (d) hanging up suddenly
30. 30.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
32. 32.🔍 Which is the odd one out? (a) a noisy background (b) eating while talking (c) speaking clearly (d) chatting to others
33. 33.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) on a holiday (d) during working hours
34. 34.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
35. 35.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) the TV on (d) a pen and your notes
36. 36.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) a noisy background (b) speaking clearly (c) asking “Is now okay?” (d) greeting first
38. 38.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) saying thank you (d) hanging up suddenly
39. 39.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
40. 40.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) switched it off (d) answered it

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