Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 317 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) tell them politely (d) hang up silently
2. 2.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling very late (c) chatting to others (d) shouting into the phone
3. 3.Which of these is a polite phone habit? (a) calling at a fair time (b) hanging up suddenly (c) chatting to others (d) not saying who you are
4. 4.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
6. 6.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
7. 7.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) set a fun ringtone (d) kept it loud
8. 8.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
9. 9.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) a noisy background (b) hanging up suddenly (c) noting key details (d) eating while talking
11. 11.🔍 Which is the odd one out? (a) calling at a fair time (b) mumbling your name (c) saying thank you (d) stating why you called
12. 12.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
13. 13.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
14. 14.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
15. 15.🔍 Which is the odd one out? (a) greeting first (b) a noisy background (c) saying your name (d) saying thank you
16. 16.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) shout at the caller (d) call ten times
17. 17.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to avoid mistakes (d) to end the call
18. 18.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
19. 19.Which of these is a rude phone habit? (a) saying your name (b) noting key details (c) mumbling your name (d) greeting first
20. 20.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
21. 21.🔍 Which is the odd one out? (a) greeting first (b) chatting to others (c) asking “Is now okay?” (d) speaking clearly
22. 22.🔍 Which is the odd one out? (a) noting key details (b) hanging up suddenly (c) stating why you called (d) speaking clearly
23. 23.True or false: “calling very late” is a polite phone habit. (a) False (b) True
24. 24.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
25. 25.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
26. 26.📝 Before an important call, what should you keep ready? (a) loud music (b) a pen and your notes (c) a snack (d) the TV on
27. 27.Which of these is a rude phone habit? (a) noting key details (b) asking “Is now okay?” (c) eating while talking (d) stating why you called
28. 28.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
29. 29.🔍 Which is the odd one out? (a) calling very late (b) a noisy background (c) chatting to others (d) speaking clearly
30. 30.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
31. 31.Which of these is a polite phone habit? (a) shouting into the phone (b) a noisy background (c) not saying who you are (d) saying your name
32. 32.🔍 Which is the odd one out? (a) a noisy background (b) eating while talking (c) calling very late (d) stating why you called
33. 33.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
34. 34.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
35. 35.🔍 Which is the odd one out? (a) saying thank you (b) not saying who you are (c) noting key details (d) asking “Is now okay?”
36. 36.Which of these is a polite phone habit? (a) stating why you called (b) calling very late (c) a noisy background (d) hanging up suddenly
37. 37.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) eating while talking (d) greeting first
38. 38.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
39. 39.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) “Who is this?” (d) a greeting and your name
40. 40.🔍 Which is the odd one out? (a) greeting first (b) chatting to others (c) calling very late (d) a noisy background

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