Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 318 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) during working hours (d) on a holiday
2. 2.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
4. 4.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) mumbling your name (b) not saying who you are (c) saying your name (d) chatting to others
6. 6.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
7. 7.Which of these is a polite phone habit? (a) speaking clearly (b) shouting into the phone (c) mumbling your name (d) hanging up suddenly
8. 8.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
9. 9.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
10. 10.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) saying your name (d) shouting into the phone
11. 11.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
12. 12.Which of these is a rude phone habit? (a) calling at a fair time (b) chatting to others (c) saying thank you (d) asking “Is now okay?”
13. 13.🔍 Which is the odd one out? (a) greeting first (b) asking “Is now okay?” (c) calling very late (d) speaking clearly
14. 14.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to end the call (d) to avoid mistakes
15. 15.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) chatting to others (d) stating why you called
16. 16.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
17. 17.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
18. 18.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Hello? Hello?” (d) “Who is this?”
19. 19.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
20. 20.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
22. 22.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
23. 23.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
24. 24.Which of these is a rude phone habit? (a) noting key details (b) calling at a fair time (c) speaking clearly (d) not saying who you are
25. 25.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a pen and your notes (d) a snack
26. 26.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
27. 27.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
28. 28.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) hang up silently (d) pretend to be them
29. 29.Which of these is a polite phone habit? (a) calling very late (b) chatting to others (c) calling at a fair time (d) shouting into the phone
30. 30.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
31. 31.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) saying thank you (b) noting key details (c) mumbling your name (d) calling at a fair time
33. 33.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
34. 34.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) shouting into the phone (d) saying your name
35. 35.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
36. 36.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling very late (c) a noisy background (d) chatting to others
37. 37.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
38. 38.🔍 Which is the odd one out? (a) calling at a fair time (b) speaking clearly (c) hanging up suddenly (d) saying your name
39. 39.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
40. 40.Which of these is a rude phone habit? (a) calling very late (b) calling at a fair time (c) saying thank you (d) greeting first

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