Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 319 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) noting key details (b) calling at a fair time (c) hanging up suddenly (d) speaking clearly
2. 2.Which of these is a polite phone habit? (a) saying thank you (b) mumbling your name (c) shouting into the phone (d) hanging up suddenly
3. 3.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
5. 5.Which of these is a rude phone habit? (a) calling at a fair time (b) noting key details (c) saying your name (d) shouting into the phone
6. 6.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
9. 9.Which of these is a rude phone habit? (a) greeting first (b) a noisy background (c) calling at a fair time (d) stating why you called
10. 10.🔍 Which is the odd one out? (a) calling at a fair time (b) stating why you called (c) mumbling your name (d) asking “Is now okay?”
11. 11.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
12. 12.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
13. 13.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
14. 14.True or false: “greeting first” is a rude phone habit. (a) False (b) True
15. 15.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
16. 16.🔍 Which is the odd one out? (a) stating why you called (b) eating while talking (c) mumbling your name (d) hanging up suddenly
17. 17.🔍 Which is the odd one out? (a) shouting into the phone (b) a noisy background (c) mumbling your name (d) saying thank you
18. 18.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
19. 19.Which of these is a rude phone habit? (a) speaking clearly (b) calling very late (c) stating why you called (d) saying thank you
20. 20.True or false: “noting key details” is a polite phone habit. (a) False (b) True
21. 21.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to waste time (d) to avoid mistakes
22. 22.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
23. 23.🔍 Which is the odd one out? (a) greeting first (b) calling at a fair time (c) shouting into the phone (d) speaking clearly
24. 24.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) very early morning (d) on a holiday
25. 25.Which of these is a polite phone habit? (a) calling very late (b) stating why you called (c) mumbling your name (d) hanging up suddenly
26. 26.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
27. 27.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
28. 28.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) speaking clearly (d) a noisy background
29. 29.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
30. 30.🔍 Which is the odd one out? (a) calling very late (b) stating why you called (c) asking “Is now okay?” (d) saying thank you
31. 31.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
32. 32.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) answered it (d) kept it loud
33. 33.🔍 Which is the odd one out? (a) calling at a fair time (b) hanging up suddenly (c) calling very late (d) chatting to others
34. 34.🔍 Which is the odd one out? (a) calling very late (b) eating while talking (c) chatting to others (d) greeting first
35. 35.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
36. 36.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
37. 37.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
38. 38.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
39. 39.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) hang up angrily (d) shout at the caller
40. 40.True or false: “calling very late” is a rude phone habit. (a) False (b) True

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