Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 320 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
2. 2.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
3. 3.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
4. 4.Which of these is a polite phone habit? (a) not saying who you are (b) hanging up suddenly (c) mumbling your name (d) stating why you called
5. 5.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
6. 6.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) calling very late (d) stating why you called
7. 7.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) hanging up suddenly (d) greeting first
8. 8.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
9. 9.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) a snack (d) loud music
10. 10.Which of these is a rude phone habit? (a) saying thank you (b) saying your name (c) hanging up suddenly (d) greeting first
11. 11.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
12. 12.🔍 Which is the odd one out? (a) stating why you called (b) shouting into the phone (c) saying your name (d) noting key details
13. 13.🔍 Which is the odd one out? (a) saying your name (b) noting key details (c) saying thank you (d) not saying who you are
14. 14.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) kept it loud (d) answered it
15. 15.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
16. 16.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
17. 17.🔍 Which is the odd one out? (a) chatting to others (b) mumbling your name (c) a noisy background (d) noting key details
18. 18.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
19. 19.🔍 Which is the odd one out? (a) stating why you called (b) saying thank you (c) greeting first (d) eating while talking
20. 20.True or false: “calling very late” is a polite phone habit. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) noting key details (b) greeting first (c) asking “Is now okay?” (d) hanging up suddenly
22. 22.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
23. 23.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
24. 24.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
25. 25.🔍 Which is the odd one out? (a) a noisy background (b) chatting to others (c) saying thank you (d) calling very late
26. 26.Which of these is a rude phone habit? (a) greeting first (b) calling at a fair time (c) calling very late (d) saying thank you
27. 27.Which of these is a rude phone habit? (a) saying thank you (b) speaking clearly (c) mumbling your name (d) calling at a fair time
28. 28.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
29. 29.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) shout at them (d) hang up silently
30. 30.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
31. 31.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
32. 32.Which of these is a rude phone habit? (a) a noisy background (b) stating why you called (c) noting key details (d) greeting first
33. 33.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
34. 34.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) eating while talking (b) greeting first (c) chatting to others (d) calling very late
36. 36.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
37. 37.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
38. 38.Which of these is a polite phone habit? (a) mumbling your name (b) a noisy background (c) calling very late (d) saying thank you
39. 39.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to avoid mistakes (d) to sound bored
40. 40.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye

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