Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 33 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
2. 2.🔍 Which is the odd one out? (a) mumbling your name (b) calling very late (c) saying thank you (d) shouting into the phone
3. 3.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) switched it off (d) kept it loud
4. 4.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
5. 5.Which of these is a polite phone habit? (a) saying your name (b) not saying who you are (c) eating while talking (d) shouting into the phone
6. 6.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) during working hours (d) late at night
7. 7.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
8. 8.🔍 Which is the odd one out? (a) not saying who you are (b) calling at a fair time (c) saying your name (d) stating why you called
9. 9.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) stating why you called (d) hanging up suddenly
10. 10.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
11. 11.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
12. 12.Which of these is a rude phone habit? (a) calling at a fair time (b) calling very late (c) saying thank you (d) greeting first
13. 13.🔍 Which is the odd one out? (a) calling at a fair time (b) mumbling your name (c) eating while talking (d) chatting to others
14. 14.Which of these is a rude phone habit? (a) hanging up suddenly (b) saying your name (c) saying thank you (d) asking “Is now okay?”
15. 15.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) hang up silently (d) pretend to be them
16. 16.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
17. 17.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) speaking clearly (c) mumbling your name (d) noting key details
18. 18.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) a snack (c) loud music (d) the TV on
19. 19.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
20. 20.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
21. 21.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to avoid mistakes (d) to sound bored
22. 22.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
23. 23.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) speaking clearly (c) eating while talking (d) noting key details
24. 24.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) “Hello? Hello?” (d) a greeting and your name
25. 25.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
26. 26.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
27. 27.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
28. 28.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) calling at a fair time (d) not saying who you are
29. 29.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) eating while talking (c) noting key details (d) saying thank you
30. 30.True or false: “saying your name” is a rude phone habit. (a) True (b) False
31. 31.True or false: “calling very late” is a rude phone habit. (a) False (b) True
32. 32.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
33. 33.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) calling very late (d) greeting first
34. 34.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
35. 35.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
36. 36.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
38. 38.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
39. 39.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
40. 40.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) stating why you called (d) chatting to others

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students