Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 321 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) set a fun ringtone (d) switched it off
2. 2.Which of these is a rude phone habit? (a) saying thank you (b) hanging up suddenly (c) greeting first (d) noting key details
3. 3.🔍 Which is the odd one out? (a) saying thank you (b) saying your name (c) hanging up suddenly (d) calling at a fair time
4. 4.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) speaking clearly (d) eating while talking
5. 5.True or false: “calling very late” is a polite phone habit. (a) True (b) False
6. 6.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Who is this?” (d) “Hello? Hello?”
7. 7.Which of these is a polite phone habit? (a) eating while talking (b) greeting first (c) chatting to others (d) calling very late
8. 8.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
9. 9.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
10. 10.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
11. 11.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
12. 12.Which of these is a polite phone habit? (a) chatting to others (b) a noisy background (c) saying thank you (d) shouting into the phone
13. 13.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
14. 14.Which of these is a rude phone habit? (a) calling at a fair time (b) saying your name (c) greeting first (d) eating while talking
15. 15.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
16. 16.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
17. 17.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) shout at the caller (d) call ten times
18. 18.True or false: “saying your name” is a rude phone habit. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) greeting first (b) calling at a fair time (c) calling very late (d) stating why you called
20. 20.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
21. 21.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to avoid mistakes (d) to end the call
22. 22.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
23. 23.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
24. 24.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
25. 25.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) noting key details (d) not saying who you are
27. 27.Which of these is a rude phone habit? (a) shouting into the phone (b) asking “Is now okay?” (c) greeting first (d) speaking clearly
28. 28.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
29. 29.Which of these is a polite phone habit? (a) noting key details (b) a noisy background (c) hanging up suddenly (d) eating while talking
30. 30.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
33. 33.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
34. 34.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
35. 35.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
36. 36.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
37. 37.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
38. 38.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
39. 39.True or false: “saying your name” is a polite phone habit. (a) False (b) True
40. 40.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit

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