Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 322 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “calling very late” is a rude phone habit. (a) False (b) True
2. 2.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
3. 3.True or false: “saying your name” is a rude phone habit. (a) False (b) True
4. 4.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
5. 5.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
6. 6.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
7. 7.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
8. 8.🔍 Which is the odd one out? (a) not saying who you are (b) greeting first (c) hanging up suddenly (d) shouting into the phone
9. 9.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
10. 10.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
11. 11.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) shouting into the phone (b) chatting to others (c) asking “Is now okay?” (d) eating while talking
13. 13.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) call ten times (d) shout at the caller
14. 14.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) stating why you called (d) mumbling your name
15. 15.Which of these is a rude phone habit? (a) saying thank you (b) greeting first (c) calling at a fair time (d) chatting to others
16. 16.🔍 Which is the odd one out? (a) greeting first (b) calling at a fair time (c) chatting to others (d) speaking clearly
17. 17.Which of these is a polite phone habit? (a) not saying who you are (b) noting key details (c) calling very late (d) mumbling your name
18. 18.True or false: “noting key details” is a rude phone habit. (a) False (b) True
19. 19.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
20. 20.🔍 Which is the odd one out? (a) greeting first (b) hanging up suddenly (c) stating why you called (d) speaking clearly
21. 21.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
23. 23.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
24. 24.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
25. 25.🔍 Which is the odd one out? (a) shouting into the phone (b) stating why you called (c) mumbling your name (d) not saying who you are
26. 26.True or false: “saying your name” is a polite phone habit. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) chatting to others (b) noting key details (c) a noisy background (d) calling very late
28. 28.Which of these is a polite phone habit? (a) chatting to others (b) greeting first (c) calling very late (d) a noisy background
29. 29.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
30. 30.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
31. 31.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
32. 32.🔍 Which is the odd one out? (a) a noisy background (b) eating while talking (c) saying thank you (d) chatting to others
33. 33.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) tell them politely (d) shout at them
34. 34.🔍 Which is the odd one out? (a) noting key details (b) saying thank you (c) shouting into the phone (d) stating why you called
35. 35.🔍 Which is the odd one out? (a) saying thank you (b) eating while talking (c) asking “Is now okay?” (d) noting key details
36. 36.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) not saying who you are (c) greeting first (d) saying your name
37. 37.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
38. 38.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
39. 39.True or false: “calling very late” is a polite phone habit. (a) True (b) False
40. 40.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name

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