Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 323 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
3. 3.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Hello? Hello?”
5. 5.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
6. 6.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) a noisy background (b) greeting first (c) asking “Is now okay?” (d) saying thank you
8. 8.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
9. 9.Which of these is a polite phone habit? (a) calling very late (b) a noisy background (c) asking “Is now okay?” (d) hanging up suddenly
10. 10.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
11. 11.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) calling at a fair time (d) hanging up suddenly
12. 12.Which of these is a rude phone habit? (a) saying your name (b) shouting into the phone (c) saying thank you (d) speaking clearly
13. 13.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
14. 14.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) pretend to be them (d) hang up silently
15. 15.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
16. 16.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) shout at the caller (d) call ten times
17. 17.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to avoid mistakes (d) to end the call
18. 18.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) greeting first (c) hanging up suddenly (d) calling at a fair time
19. 19.Which of these is a polite phone habit? (a) hanging up suddenly (b) eating while talking (c) mumbling your name (d) saying your name
20. 20.🔍 Which is the odd one out? (a) speaking clearly (b) eating while talking (c) asking “Is now okay?” (d) calling at a fair time
21. 21.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
22. 22.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
23. 23.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
25. 25.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
26. 26.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) kept it loud (d) answered it
27. 27.True or false: “noting key details” is a rude phone habit. (a) True (b) False
28. 28.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
29. 29.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
31. 31.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
32. 32.Which of these is a polite phone habit? (a) mumbling your name (b) stating why you called (c) chatting to others (d) eating while talking
33. 33.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
34. 34.🔍 Which is the odd one out? (a) shouting into the phone (b) greeting first (c) speaking clearly (d) saying your name
35. 35.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) not saying who you are (d) calling very late
36. 36.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
37. 37.True or false: “saying your name” is a rude phone habit. (a) False (b) True
38. 38.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
39. 39.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
40. 40.True or false: “eating while talking” is a polite phone habit. (a) True (b) False

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