Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 324 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) on a holiday (d) very early morning
2. 2.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
3. 3.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
4. 4.🔍 Which is the odd one out? (a) chatting to others (b) eating while talking (c) stating why you called (d) mumbling your name
5. 5.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
6. 6.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
7. 7.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
8. 8.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
9. 9.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
10. 10.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) eating while talking (d) noting key details
11. 11.Which of these is a rude phone habit? (a) calling at a fair time (b) saying thank you (c) mumbling your name (d) noting key details
12. 12.Which of these is a polite phone habit? (a) not saying who you are (b) greeting first (c) chatting to others (d) calling very late
13. 13.True or false: “noting key details” is a rude phone habit. (a) True (b) False
14. 14.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) the TV on (d) a pen and your notes
15. 15.🔍 Which is the odd one out? (a) shouting into the phone (b) not saying who you are (c) noting key details (d) mumbling your name
16. 16.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) tell them politely (d) shout at them
17. 17.🔍 Which is the odd one out? (a) chatting to others (b) greeting first (c) mumbling your name (d) hanging up suddenly
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
19. 19.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
20. 20.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) switched it off (d) answered it
21. 21.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
22. 22.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
23. 23.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) a noisy background (d) stating why you called
24. 24.🔍 Which is the odd one out? (a) noting key details (b) shouting into the phone (c) greeting first (d) saying your name
25. 25.🔍 Which is the odd one out? (a) saying your name (b) noting key details (c) speaking clearly (d) eating while talking
26. 26.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
27. 27.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
28. 28.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
29. 29.Which of these is a polite phone habit? (a) shouting into the phone (b) speaking clearly (c) a noisy background (d) calling very late
30. 30.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
31. 31.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Who is this?”
32. 32.True or false: “calling very late” is a rude phone habit. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) chatting to others (b) saying your name (c) saying thank you (d) speaking clearly
34. 34.True or false: “greeting first” is a rude phone habit. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) hanging up suddenly (b) not saying who you are (c) eating while talking (d) calling at a fair time
36. 36.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
37. 37.Which of these is a rude phone habit? (a) speaking clearly (b) calling very late (c) saying your name (d) asking “Is now okay?”
38. 38.🔍 Which is the odd one out? (a) a noisy background (b) hanging up suddenly (c) saying thank you (d) eating while talking
39. 39.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
40. 40.🔍 Which is the odd one out? (a) not saying who you are (b) mumbling your name (c) saying your name (d) eating while talking

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