Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 325 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
2. 2.🔍 Which is the odd one out? (a) calling at a fair time (b) hanging up suddenly (c) asking “Is now okay?” (d) stating why you called
3. 3.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) tell them politely (d) pretend to be them
4. 4.Which of these is a polite phone habit? (a) hanging up suddenly (b) stating why you called (c) not saying who you are (d) eating while talking
5. 5.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Hello? Hello?”
6. 6.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
7. 7.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
9. 9.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) calling at a fair time (d) a noisy background
10. 10.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
11. 11.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
13. 13.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) saying your name (d) mumbling your name
14. 14.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) calling at a fair time (b) calling very late (c) saying your name (d) asking “Is now okay?”
16. 16.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
17. 17.Which of these is a polite phone habit? (a) noting key details (b) calling very late (c) a noisy background (d) shouting into the phone
18. 18.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) asking “Is now okay?” (d) not saying who you are
19. 19.🔍 Which is the odd one out? (a) greeting first (b) saying your name (c) eating while talking (d) noting key details
20. 20.Which of these is a rude phone habit? (a) noting key details (b) mumbling your name (c) saying your name (d) greeting first
21. 21.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
22. 22.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
23. 23.🔍 Which is the odd one out? (a) shouting into the phone (b) not saying who you are (c) stating why you called (d) calling very late
24. 24.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
25. 25.Which of these is a polite phone habit? (a) hanging up suddenly (b) a noisy background (c) not saying who you are (d) speaking clearly
26. 26.🔍 Which is the odd one out? (a) calling very late (b) mumbling your name (c) not saying who you are (d) saying thank you
27. 27.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
28. 28.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
29. 29.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) call ten times (d) shout at the caller
30. 30.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
31. 31.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
33. 33.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) calling at a fair time (d) chatting to others
34. 34.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
35. 35.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
36. 36.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
37. 37.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
39. 39.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
40. 40.True or false: “chatting to others” is a polite phone habit. (a) True (b) False

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