Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 326 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
2. 2.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) shout at them (d) hang up silently
3. 3.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
4. 4.🔍 Which is the odd one out? (a) not saying who you are (b) speaking clearly (c) stating why you called (d) calling at a fair time
5. 5.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
6. 6.🔍 Which is the odd one out? (a) calling at a fair time (b) chatting to others (c) stating why you called (d) saying your name
7. 7.Which of these is a rude phone habit? (a) a noisy background (b) stating why you called (c) speaking clearly (d) greeting first
8. 8.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) on a holiday (d) during working hours
9. 9.🔍 Which is the odd one out? (a) saying thank you (b) calling very late (c) speaking clearly (d) greeting first
10. 10.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to avoid mistakes (d) to waste time
11. 11.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
12. 12.True or false: “calling very late” is a rude phone habit. (a) True (b) False
13. 13.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
14. 14.🔍 Which is the odd one out? (a) eating while talking (b) greeting first (c) calling at a fair time (d) saying thank you
15. 15.🔍 Which is the odd one out? (a) eating while talking (b) a noisy background (c) chatting to others (d) calling at a fair time
16. 16.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
17. 17.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
19. 19.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
20. 20.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) shouting into the phone (c) stating why you called (d) greeting first
21. 21.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
22. 22.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
23. 23.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
24. 24.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
25. 25.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) greeting first (b) noting key details (c) calling at a fair time (d) hanging up suddenly
27. 27.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
28. 28.🔍 Which is the odd one out? (a) chatting to others (b) shouting into the phone (c) saying thank you (d) hanging up suddenly
29. 29.Which of these is a polite phone habit? (a) calling very late (b) mumbling your name (c) a noisy background (d) greeting first
30. 30.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
31. 31.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Who is this?” (d) “Hello? Hello?”
32. 32.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
33. 33.Which of these is a polite phone habit? (a) mumbling your name (b) speaking clearly (c) hanging up suddenly (d) chatting to others
34. 34.🔍 Which is the odd one out? (a) chatting to others (b) stating why you called (c) eating while talking (d) a noisy background
35. 35.Which of these is a rude phone habit? (a) noting key details (b) saying thank you (c) not saying who you are (d) saying your name
36. 36.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
37. 37.🔍 Which is the odd one out? (a) chatting to others (b) greeting first (c) not saying who you are (d) a noisy background
38. 38.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
40. 40.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye

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