Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 327 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) a noisy background (b) noting key details (c) calling very late (d) not saying who you are
2. 2.🔍 Which is the odd one out? (a) eating while talking (b) greeting first (c) speaking clearly (d) asking “Is now okay?”
3. 3.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) very early morning (d) on a holiday
4. 4.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
6. 6.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) asking “Is now okay?” (d) mumbling your name
7. 7.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) the TV on (d) a pen and your notes
8. 8.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
9. 9.True or false: “greeting first” is a rude phone habit. (a) True (b) False
10. 10.🔍 Which is the odd one out? (a) calling at a fair time (b) mumbling your name (c) a noisy background (d) chatting to others
11. 11.Which of these is a rude phone habit? (a) mumbling your name (b) asking “Is now okay?” (c) calling at a fair time (d) greeting first
12. 12.True or false: “noting key details” is a polite phone habit. (a) False (b) True
13. 13.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
14. 14.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) calling at a fair time (d) mumbling your name
15. 15.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) asking “Is now okay?” (d) calling very late
16. 16.Which of these is a rude phone habit? (a) stating why you called (b) calling at a fair time (c) shouting into the phone (d) saying your name
17. 17.Which of these is a polite phone habit? (a) chatting to others (b) not saying who you are (c) stating why you called (d) eating while talking
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
19. 19.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
20. 20.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
21. 21.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) pretend to be them (d) tell them politely
22. 22.🔍 Which is the odd one out? (a) hanging up suddenly (b) asking “Is now okay?” (c) noting key details (d) greeting first
23. 23.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) call ten times (d) leave a short message
24. 24.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) stating why you called (d) not saying who you are
25. 25.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) eating while talking (d) calling at a fair time
26. 26.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
27. 27.Which of these is a rude phone habit? (a) saying your name (b) calling very late (c) asking “Is now okay?” (d) noting key details
28. 28.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) calling at a fair time (d) a noisy background
29. 29.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
30. 30.🔍 Which is the odd one out? (a) greeting first (b) mumbling your name (c) chatting to others (d) eating while talking
31. 31.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
32. 32.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
33. 33.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
34. 34.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
35. 35.True or false: “calling very late” is a polite phone habit. (a) True (b) False
36. 36.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
37. 37.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
38. 38.Which of these is a polite phone habit? (a) calling very late (b) chatting to others (c) shouting into the phone (d) greeting first
39. 39.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
40. 40.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) chatting to others (c) greeting first (d) calling at a fair time

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