Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 328 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) tell them politely (d) pretend to be them
2. 2.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) greeting first (d) a noisy background
3. 3.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
4. 4.Which of these is a polite phone habit? (a) chatting to others (b) stating why you called (c) shouting into the phone (d) not saying who you are
5. 5.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) noting key details (d) eating while talking
6. 6.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
7. 7.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
8. 8.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
9. 9.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
11. 11.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) saying your name (d) eating while talking
12. 12.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
13. 13.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) a greeting and your name (d) “Hello? Hello?”
14. 14.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
15. 15.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
16. 16.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
17. 17.Which of these is a rude phone habit? (a) stating why you called (b) calling at a fair time (c) asking “Is now okay?” (d) mumbling your name
18. 18.Which of these is a polite phone habit? (a) calling at a fair time (b) eating while talking (c) a noisy background (d) shouting into the phone
19. 19.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
20. 20.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) loud music (d) a snack
21. 21.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
22. 22.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
23. 23.True or false: “saying your name” is a polite phone habit. (a) False (b) True
24. 24.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
25. 25.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to sound bored (d) to avoid mistakes
26. 26.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) asking “Is now okay?” (d) chatting to others
27. 27.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
28. 28.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) not saying who you are (d) asking “Is now okay?”
29. 29.Which of these is a rude phone habit? (a) saying your name (b) eating while talking (c) asking “Is now okay?” (d) saying thank you
30. 30.Which of these is a rude phone habit? (a) shouting into the phone (b) saying thank you (c) calling at a fair time (d) asking “Is now okay?”
31. 31.🔍 Which is the odd one out? (a) calling very late (b) stating why you called (c) chatting to others (d) eating while talking
32. 32.🔍 Which is the odd one out? (a) greeting first (b) noting key details (c) calling at a fair time (d) a noisy background
33. 33.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
35. 35.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) call ten times (d) leave a short message
36. 36.🔍 Which is the odd one out? (a) calling very late (b) greeting first (c) noting key details (d) asking “Is now okay?”
37. 37.Which of these is a rude phone habit? (a) calling very late (b) stating why you called (c) noting key details (d) saying thank you
38. 38.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) eating while talking (d) calling at a fair time
39. 39.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
40. 40.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name

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