Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 329 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
2. 2.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
3. 3.Which of these is a polite phone habit? (a) mumbling your name (b) eating while talking (c) calling very late (d) saying thank you
4. 4.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
5. 5.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
6. 6.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
7. 7.Which of these is a polite phone habit? (a) mumbling your name (b) a noisy background (c) stating why you called (d) eating while talking
8. 8.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) “Who is this?” (d) a greeting and your name
9. 9.Which of these is a polite phone habit? (a) shouting into the phone (b) chatting to others (c) not saying who you are (d) greeting first
10. 10.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
11. 11.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to end the call (d) to waste time
12. 12.🔍 Which is the odd one out? (a) saying your name (b) saying thank you (c) greeting first (d) hanging up suddenly
13. 13.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
14. 14.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) late at night (d) very early morning
15. 15.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) eating while talking (b) speaking clearly (c) saying thank you (d) stating why you called
17. 17.🔍 Which is the odd one out? (a) eating while talking (b) calling at a fair time (c) hanging up suddenly (d) mumbling your name
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
19. 19.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
20. 20.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
21. 21.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off
22. 22.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) eating while talking (d) calling at a fair time
23. 23.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
25. 25.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
26. 26.🔍 Which is the odd one out? (a) stating why you called (b) a noisy background (c) chatting to others (d) hanging up suddenly
27. 27.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
28. 28.Which of these is a rude phone habit? (a) speaking clearly (b) calling very late (c) stating why you called (d) saying thank you
29. 29.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) saying thank you (d) calling very late
30. 30.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) hanging up suddenly (c) not saying who you are (d) calling very late
31. 31.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
32. 32.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
33. 33.True or false: “saying your name” is a polite phone habit. (a) True (b) False
34. 34.True or false: “calling very late” is a polite phone habit. (a) False (b) True
35. 35.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
36. 36.True or false: “greeting first” is a rude phone habit. (a) False (b) True
37. 37.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
38. 38.Which of these is a rude phone habit? (a) shouting into the phone (b) stating why you called (c) saying your name (d) speaking clearly
39. 39.Which of these is a rude phone habit? (a) calling at a fair time (b) noting key details (c) greeting first (d) mumbling your name
40. 40.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True

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