Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 330 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
2. 2.True or false: “noting key details” is a rude phone habit. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) shouting into the phone (d) saying your name
4. 4.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
6. 6.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) saying your name (d) a noisy background
7. 7.Which of these is a polite phone habit? (a) not saying who you are (b) hanging up suddenly (c) greeting first (d) calling very late
8. 8.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) shout at them (d) pretend to be them
9. 9.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
10. 10.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) shout at the caller (d) hang up angrily
11. 11.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
12. 12.Which of these is a rude phone habit? (a) saying thank you (b) speaking clearly (c) eating while talking (d) saying your name
13. 13.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) asking “Is now okay?” (d) chatting to others
14. 14.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) chatting to others (d) not saying who you are
15. 15.🔍 Which is the odd one out? (a) greeting first (b) eating while talking (c) mumbling your name (d) a noisy background
16. 16.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to end the call (d) to avoid mistakes
17. 17.Which of these is a rude phone habit? (a) saying thank you (b) noting key details (c) greeting first (d) shouting into the phone
18. 18.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) a noisy background (d) saying your name
19. 19.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
20. 20.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) noting key details (d) calling very late
21. 21.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
22. 22.Which of these is a polite phone habit? (a) not saying who you are (b) mumbling your name (c) shouting into the phone (d) speaking clearly
23. 23.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
24. 24.Which of these is a polite phone habit? (a) chatting to others (b) a noisy background (c) eating while talking (d) calling at a fair time
25. 25.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
26. 26.🔍 Which is the odd one out? (a) not saying who you are (b) eating while talking (c) calling at a fair time (d) shouting into the phone
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
28. 28.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
29. 29.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
30. 30.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
31. 31.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) saying thank you (b) a noisy background (c) asking “Is now okay?” (d) stating why you called
33. 33.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) hanging up suddenly (d) saying thank you
34. 34.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) “Hello? Hello?” (d) a greeting and your name
35. 35.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
36. 36.True or false: “noting key details” is a polite phone habit. (a) False (b) True
37. 37.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
38. 38.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
39. 39.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) on a holiday (d) during working hours
40. 40.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit

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