Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 34 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) calling at a fair time (b) noting key details (c) hanging up suddenly (d) asking “Is now okay?”
2. 2.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) tell them politely (d) shout at them
3. 3.Which of these is a rude phone habit? (a) mumbling your name (b) greeting first (c) noting key details (d) asking “Is now okay?”
4. 4.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) very early morning (d) during working hours
5. 5.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) hang up angrily (d) leave a short message
6. 6.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to sound bored (d) to avoid mistakes
7. 7.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
8. 8.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
9. 9.Which of these is a polite phone habit? (a) saying your name (b) mumbling your name (c) eating while talking (d) chatting to others
10. 10.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
11. 11.Which of these is a polite phone habit? (a) a noisy background (b) calling at a fair time (c) calling very late (d) not saying who you are
12. 12.Which of these is a polite phone habit? (a) greeting first (b) not saying who you are (c) shouting into the phone (d) hanging up suddenly
13. 13.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) a noisy background (d) stating why you called
14. 14.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
16. 16.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
17. 17.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) switched it off (d) answered it
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
19. 19.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) shouting into the phone (d) saying your name
20. 20.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
21. 21.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
22. 22.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
23. 23.Which of these is a polite phone habit? (a) chatting to others (b) noting key details (c) hanging up suddenly (d) shouting into the phone
24. 24.True or false: “saying your name” is a rude phone habit. (a) False (b) True
25. 25.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
26. 26.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
27. 27.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
28. 28.True or false: “greeting first” is a rude phone habit. (a) True (b) False
29. 29.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
30. 30.🔍 Which is the odd one out? (a) shouting into the phone (b) saying thank you (c) asking “Is now okay?” (d) speaking clearly
31. 31.True or false: “saying your name” is a polite phone habit. (a) True (b) False
32. 32.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
33. 33.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
34. 34.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
35. 35.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
36. 36.Which of these is a rude phone habit? (a) stating why you called (b) shouting into the phone (c) greeting first (d) asking “Is now okay?”
37. 37.Which of these is a rude phone habit? (a) saying thank you (b) saying your name (c) a noisy background (d) stating why you called
38. 38.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
39. 39.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
40. 40.Which of these is a rude phone habit? (a) noting key details (b) calling at a fair time (c) greeting first (d) calling very late

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