Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 331 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) saying thank you (b) stating why you called (c) hanging up suddenly (d) saying your name
2. 2.Which of these is a rude phone habit? (a) speaking clearly (b) stating why you called (c) mumbling your name (d) saying thank you
3. 3.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) eating while talking (b) saying your name (c) stating why you called (d) saying thank you
5. 5.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
6. 6.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Hello? Hello?” (d) “Tell me the fees.”
8. 8.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) very early morning (d) late at night
9. 9.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
11. 11.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
12. 12.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
13. 13.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
14. 14.🔍 Which is the odd one out? (a) saying thank you (b) speaking clearly (c) a noisy background (d) greeting first
15. 15.Which of these is a rude phone habit? (a) calling at a fair time (b) asking “Is now okay?” (c) chatting to others (d) speaking clearly
16. 16.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
18. 18.🔍 Which is the odd one out? (a) greeting first (b) shouting into the phone (c) stating why you called (d) noting key details
19. 19.🔍 Which is the odd one out? (a) chatting to others (b) saying thank you (c) saying your name (d) calling at a fair time
20. 20.Which of these is a polite phone habit? (a) shouting into the phone (b) mumbling your name (c) asking “Is now okay?” (d) calling very late
21. 21.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
22. 22.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
23. 23.Which of these is a rude phone habit? (a) a noisy background (b) speaking clearly (c) asking “Is now okay?” (d) calling at a fair time
24. 24.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
25. 25.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
26. 26.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) not saying who you are (d) greeting first
27. 27.🔍 Which is the odd one out? (a) mumbling your name (b) stating why you called (c) calling very late (d) chatting to others
28. 28.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
29. 29.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
30. 30.🔍 Which is the odd one out? (a) shouting into the phone (b) chatting to others (c) speaking clearly (d) mumbling your name
31. 31.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
32. 32.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
33. 33.🔍 Which is the odd one out? (a) eating while talking (b) chatting to others (c) asking “Is now okay?” (d) hanging up suddenly
34. 34.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
35. 35.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) set a fun ringtone (d) kept it loud
36. 36.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
37. 37.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
38. 38.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
39. 39.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
40. 40.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to sound bored (d) to end the call

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