Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 332 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
2. 2.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
3. 3.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) a snack (d) loud music
4. 4.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) a noisy background (d) stating why you called
6. 6.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
7. 7.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
8. 8.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
9. 9.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to waste time (d) to sound bored
10. 10.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
11. 11.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) hang up angrily (d) call ten times
12. 12.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
13. 13.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
14. 14.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) greeting first (c) hanging up suddenly (d) noting key details
15. 15.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) stating why you called (d) shouting into the phone
16. 16.Which of these is a polite phone habit? (a) mumbling your name (b) greeting first (c) chatting to others (d) a noisy background
17. 17.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) tell them politely (d) hang up silently
18. 18.Which of these is a polite phone habit? (a) shouting into the phone (b) chatting to others (c) hanging up suddenly (d) noting key details
19. 19.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
20. 20.Which of these is a rude phone habit? (a) saying thank you (b) a noisy background (c) speaking clearly (d) calling at a fair time
21. 21.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
22. 22.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
23. 23.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
24. 24.Which of these is a rude phone habit? (a) calling at a fair time (b) not saying who you are (c) stating why you called (d) speaking clearly
25. 25.🔍 Which is the odd one out? (a) saying your name (b) hanging up suddenly (c) saying thank you (d) asking “Is now okay?”
26. 26.🔍 Which is the odd one out? (a) noting key details (b) calling very late (c) a noisy background (d) shouting into the phone
27. 27.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
28. 28.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
29. 29.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
30. 30.🔍 Which is the odd one out? (a) saying thank you (b) saying your name (c) stating why you called (d) eating while talking
31. 31.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) answered it (d) set a fun ringtone
32. 32.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
33. 33.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) hanging up suddenly (c) calling very late (d) mumbling your name
34. 34.Which of these is a rude phone habit? (a) mumbling your name (b) saying your name (c) noting key details (d) speaking clearly
35. 35.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
36. 36.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling at a fair time (c) noting key details (d) not saying who you are
37. 37.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
38. 38.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
39. 39.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) noting key details (c) speaking clearly (d) eating while talking
40. 40.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False

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