Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 333 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to sound bored (d) to waste time
2. 2.Which of these is a polite phone habit? (a) saying thank you (b) hanging up suddenly (c) a noisy background (d) eating while talking
3. 3.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling at a fair time (c) not saying who you are (d) speaking clearly
4. 4.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
5. 5.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
6. 6.True or false: “greeting first” is a polite phone habit. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) calling very late (b) hanging up suddenly (c) noting key details (d) shouting into the phone
8. 8.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Who is this?” (d) “Tell me the fees.”
9. 9.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) a snack (d) loud music
10. 10.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
11. 11.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
12. 12.🔍 Which is the odd one out? (a) not saying who you are (b) a noisy background (c) calling very late (d) greeting first
13. 13.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) hang up angrily (d) leave a short message
16. 16.True or false: “saying your name” is a rude phone habit. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) chatting to others (b) speaking clearly (c) greeting first (d) saying thank you
18. 18.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
19. 19.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
20. 20.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
21. 21.Which of these is a rude phone habit? (a) calling at a fair time (b) a noisy background (c) asking “Is now okay?” (d) noting key details
22. 22.Which of these is a polite phone habit? (a) calling very late (b) stating why you called (c) eating while talking (d) a noisy background
23. 23.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off
24. 24.Which of these is a polite phone habit? (a) not saying who you are (b) noting key details (c) eating while talking (d) hanging up suddenly
25. 25.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) on a holiday (d) very early morning
26. 26.Which of these is a polite phone habit? (a) mumbling your name (b) speaking clearly (c) eating while talking (d) a noisy background
27. 27.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
28. 28.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
29. 29.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) calling at a fair time (b) saying thank you (c) noting key details (d) calling very late
31. 31.🔍 Which is the odd one out? (a) eating while talking (b) saying your name (c) not saying who you are (d) chatting to others
32. 32.Which of these is a rude phone habit? (a) chatting to others (b) speaking clearly (c) saying thank you (d) noting key details
33. 33.🔍 Which is the odd one out? (a) a noisy background (b) mumbling your name (c) hanging up suddenly (d) calling at a fair time
34. 34.🔍 Which is the odd one out? (a) greeting first (b) saying your name (c) asking “Is now okay?” (d) hanging up suddenly
35. 35.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
36. 36.Which of these is a polite phone habit? (a) chatting to others (b) greeting first (c) mumbling your name (d) hanging up suddenly
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
38. 38.Which of these is a polite phone habit? (a) calling very late (b) saying your name (c) eating while talking (d) mumbling your name
39. 39.Which of these is a rude phone habit? (a) saying your name (b) calling at a fair time (c) shouting into the phone (d) stating why you called
40. 40.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye

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