Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 334 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) noting key details (b) eating while talking (c) calling at a fair time (d) asking “Is now okay?”
2. 2.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
3. 3.🔍 Which is the odd one out? (a) a noisy background (b) not saying who you are (c) calling very late (d) greeting first
4. 4.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to avoid mistakes (d) to sound bored
5. 5.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) saying thank you (d) not saying who you are
6. 6.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) hanging up suddenly (b) mumbling your name (c) calling very late (d) stating why you called
8. 8.True or false: “calling very late” is a polite phone habit. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) shouting into the phone (d) asking “Is now okay?”
10. 10.Which of these is a rude phone habit? (a) stating why you called (b) calling very late (c) greeting first (d) calling at a fair time
11. 11.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) leave a short message (d) call ten times
12. 12.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) on a holiday (d) during working hours
13. 13.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
14. 14.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
15. 15.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) eating while talking (c) calling very late (d) shouting into the phone
16. 16.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) a noisy background (b) saying thank you (c) stating why you called (d) noting key details
18. 18.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
19. 19.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
20. 20.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
21. 21.🔍 Which is the odd one out? (a) saying thank you (b) shouting into the phone (c) calling very late (d) chatting to others
22. 22.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
23. 23.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
24. 24.🔍 Which is the odd one out? (a) not saying who you are (b) greeting first (c) saying thank you (d) stating why you called
25. 25.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
26. 26.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
27. 27.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
28. 28.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
29. 29.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
30. 30.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
31. 31.Which of these is a rude phone habit? (a) stating why you called (b) mumbling your name (c) asking “Is now okay?” (d) saying thank you
32. 32.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
33. 33.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) chatting to others (c) greeting first (d) saying thank you
34. 34.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
35. 35.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
36. 36.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
37. 37.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
38. 38.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
39. 39.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) not saying who you are (d) noting key details
40. 40.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) “Who is this?” (d) a greeting and your name

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