Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 335 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
2. 2.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
3. 3.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) “Tell me the fees.” (d) a greeting and your name
4. 4.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
5. 5.🔍 Which is the odd one out? (a) calling very late (b) saying your name (c) not saying who you are (d) a noisy background
6. 6.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
7. 7.Which of these is a polite phone habit? (a) hanging up suddenly (b) asking “Is now okay?” (c) eating while talking (d) calling very late
8. 8.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
9. 9.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
10. 10.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) switched it off (d) set a fun ringtone
11. 11.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
12. 12.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
14. 14.True or false: “calling very late” is a rude phone habit. (a) False (b) True
15. 15.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
16. 16.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
17. 17.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) pretend to be them (d) hang up silently
18. 18.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
19. 19.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
20. 20.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
21. 21.Which of these is a polite phone habit? (a) chatting to others (b) not saying who you are (c) mumbling your name (d) saying your name
22. 22.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
23. 23.True or false: “noting key details” is a rude phone habit. (a) True (b) False
24. 24.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) call ten times (d) hang up angrily
25. 25.🔍 Which is the odd one out? (a) calling at a fair time (b) asking “Is now okay?” (c) calling very late (d) speaking clearly
26. 26.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) eating while talking (d) greeting first
27. 27.🔍 Which is the odd one out? (a) a noisy background (b) asking “Is now okay?” (c) saying thank you (d) stating why you called
28. 28.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
29. 29.True or false: “saying your name” is a rude phone habit. (a) True (b) False
30. 30.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
31. 31.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
32. 32.True or false: “greeting first” is a polite phone habit. (a) False (b) True
33. 33.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to sound bored (d) to waste time
34. 34.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
35. 35.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
36. 36.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) saying your name (d) mumbling your name
37. 37.Which of these is a rude phone habit? (a) saying thank you (b) noting key details (c) saying your name (d) eating while talking
38. 38.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
39. 39.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
40. 40.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling

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