Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 336 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
2. 2.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
4. 4.Which of these is a polite phone habit? (a) mumbling your name (b) a noisy background (c) calling at a fair time (d) not saying who you are
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
6. 6.Which of these is a rude phone habit? (a) saying thank you (b) mumbling your name (c) speaking clearly (d) calling at a fair time
7. 7.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to end the call (d) to waste time
8. 8.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
9. 9.🔍 Which is the odd one out? (a) greeting first (b) saying thank you (c) eating while talking (d) calling at a fair time
10. 10.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
11. 11.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
12. 12.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying your name (c) saying thank you (d) greeting first
13. 13.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
14. 14.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
15. 15.🔍 Which is the odd one out? (a) calling very late (b) saying thank you (c) calling at a fair time (d) asking “Is now okay?”
16. 16.🔍 Which is the odd one out? (a) greeting first (b) calling very late (c) shouting into the phone (d) a noisy background
17. 17.🔍 Which is the odd one out? (a) speaking clearly (b) eating while talking (c) not saying who you are (d) calling very late
18. 18.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
19. 19.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
20. 20.Which of these is a rude phone habit? (a) saying your name (b) shouting into the phone (c) stating why you called (d) saying thank you
21. 21.True or false: “saying your name” is a polite phone habit. (a) False (b) True
22. 22.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
23. 23.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a snack (d) a pen and your notes
24. 24.Which of these is a rude phone habit? (a) noting key details (b) hanging up suddenly (c) saying thank you (d) calling at a fair time
25. 25.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) mumbling your name (b) stating why you called (c) saying thank you (d) asking “Is now okay?”
27. 27.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) shouting into the phone (d) saying thank you
28. 28.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) a noisy background (d) speaking clearly
29. 29.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
30. 30.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) hang up angrily (d) call ten times
31. 31.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
32. 32.True or false: “greeting first” is a rude phone habit. (a) False (b) True
33. 33.Which of these is a polite phone habit? (a) saying your name (b) eating while talking (c) chatting to others (d) not saying who you are
34. 34.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
35. 35.True or false: “calling very late” is a rude phone habit. (a) False (b) True
36. 36.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
37. 37.🔍 Which is the odd one out? (a) speaking clearly (b) saying thank you (c) greeting first (d) chatting to others
38. 38.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) late at night (d) very early morning
39. 39.🔍 Which is the odd one out? (a) shouting into the phone (b) calling at a fair time (c) asking “Is now okay?” (d) saying thank you
40. 40.Which of these is a polite phone habit? (a) noting key details (b) eating while talking (c) a noisy background (d) not saying who you are

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