Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 337 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) a pen and your notes (d) loud music
2. 2.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) hang up silently (d) shout at them
3. 3.Which of these is a polite phone habit? (a) eating while talking (b) greeting first (c) chatting to others (d) calling very late
4. 4.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
5. 5.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
6. 6.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
7. 7.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
9. 9.🔍 Which is the odd one out? (a) mumbling your name (b) a noisy background (c) stating why you called (d) not saying who you are
10. 10.🔍 Which is the odd one out? (a) calling at a fair time (b) asking “Is now okay?” (c) speaking clearly (d) shouting into the phone
11. 11.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
12. 12.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) call ten times (d) hang up angrily
13. 13.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) kept it loud (d) set a fun ringtone
14. 14.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
16. 16.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) greeting first (c) calling at a fair time (d) shouting into the phone
17. 17.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
18. 18.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
19. 19.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
20. 20.True or false: “calling very late” is a polite phone habit. (a) True (b) False
21. 21.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
22. 22.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
23. 23.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
24. 24.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) not saying who you are (d) calling at a fair time
25. 25.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
26. 26.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) calling at a fair time (d) shouting into the phone
27. 27.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
28. 28.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
29. 29.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
30. 30.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
31. 31.Which of these is a polite phone habit? (a) calling very late (b) saying your name (c) chatting to others (d) not saying who you are
32. 32.🔍 Which is the odd one out? (a) speaking clearly (b) stating why you called (c) not saying who you are (d) greeting first
33. 33.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
34. 34.Which of these is a polite phone habit? (a) not saying who you are (b) asking “Is now okay?” (c) shouting into the phone (d) eating while talking
35. 35.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Hello? Hello?”
36. 36.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
37. 37.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
39. 39.🔍 Which is the odd one out? (a) saying your name (b) speaking clearly (c) saying thank you (d) eating while talking
40. 40.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) saying your name (d) chatting to others

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