Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 338 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
2. 2.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
3. 3.🔍 Which is the odd one out? (a) calling very late (b) saying your name (c) a noisy background (d) mumbling your name
4. 4.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) hang up silently (d) pretend to be them
5. 5.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off
6. 6.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) greeting first (d) chatting to others
7. 7.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) calling very late (d) greeting first
8. 8.Which of these is a polite phone habit? (a) calling very late (b) mumbling your name (c) noting key details (d) shouting into the phone
9. 9.🔍 Which is the odd one out? (a) greeting first (b) calling very late (c) saying thank you (d) saying your name
10. 10.🔍 Which is the odd one out? (a) eating while talking (b) speaking clearly (c) shouting into the phone (d) calling very late
11. 11.🔍 Which is the odd one out? (a) stating why you called (b) shouting into the phone (c) calling at a fair time (d) speaking clearly
12. 12.🔍 Which is the odd one out? (a) mumbling your name (b) saying thank you (c) speaking clearly (d) saying your name
13. 13.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
14. 14.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
15. 15.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
16. 16.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
17. 17.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
18. 18.🔍 Which is the odd one out? (a) shouting into the phone (b) calling at a fair time (c) eating while talking (d) calling very late
19. 19.Which of these is a polite phone habit? (a) shouting into the phone (b) mumbling your name (c) calling at a fair time (d) hanging up suddenly
20. 20.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
21. 21.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
22. 22.Which of these is a rude phone habit? (a) stating why you called (b) saying thank you (c) saying your name (d) a noisy background
23. 23.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Hello? Hello?”
24. 24.🔍 Which is the odd one out? (a) a noisy background (b) greeting first (c) shouting into the phone (d) chatting to others
25. 25.🔍 Which is the odd one out? (a) hanging up suddenly (b) mumbling your name (c) stating why you called (d) shouting into the phone
26. 26.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
27. 27.Which of these is a polite phone habit? (a) a noisy background (b) speaking clearly (c) calling very late (d) hanging up suddenly
28. 28.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
29. 29.Which of these is a rude phone habit? (a) calling at a fair time (b) mumbling your name (c) noting key details (d) saying your name
30. 30.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
31. 31.True or false: “calling very late” is a rude phone habit. (a) False (b) True
32. 32.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
33. 33.True or false: “greeting first” is a rude phone habit. (a) True (b) False
34. 34.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
35. 35.True or false: “noting key details” is a polite phone habit. (a) False (b) True
36. 36.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
37. 37.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
38. 38.🔍 Which is the odd one out? (a) hanging up suddenly (b) not saying who you are (c) a noisy background (d) saying thank you
39. 39.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
40. 40.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit

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