Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 339 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) calling at a fair time (b) hanging up suddenly (c) speaking clearly (d) saying your name
2. 2.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
3. 3.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
4. 4.🔍 Which is the odd one out? (a) saying your name (b) noting key details (c) calling very late (d) speaking clearly
5. 5.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
6. 6.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
7. 7.Which of these is a polite phone habit? (a) chatting to others (b) mumbling your name (c) noting key details (d) shouting into the phone
8. 8.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
9. 9.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) saying thank you (d) a noisy background
10. 10.Which of these is a rude phone habit? (a) saying your name (b) not saying who you are (c) speaking clearly (d) noting key details
11. 11.🔍 Which is the odd one out? (a) calling at a fair time (b) eating while talking (c) greeting first (d) saying your name
12. 12.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
13. 13.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
14. 14.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
15. 15.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) switched it off (d) answered it
16. 16.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
17. 17.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) during working hours (d) very early morning
18. 18.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) “Who is this?” (d) a greeting and your name
19. 19.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
20. 20.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
22. 22.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
23. 23.True or false: “saying your name” is a polite phone habit. (a) True (b) False
24. 24.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
25. 25.Which of these is a rude phone habit? (a) greeting first (b) calling very late (c) calling at a fair time (d) speaking clearly
26. 26.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to avoid mistakes (d) to waste time
27. 27.Which of these is a polite phone habit? (a) speaking clearly (b) shouting into the phone (c) calling very late (d) a noisy background
28. 28.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
29. 29.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
30. 30.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
31. 31.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
32. 32.🔍 Which is the odd one out? (a) mumbling your name (b) calling very late (c) saying your name (d) eating while talking
33. 33.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) hanging up suddenly (d) saying thank you
34. 34.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
35. 35.True or false: “calling very late” is a rude phone habit. (a) False (b) True
36. 36.Which of these is a polite phone habit? (a) calling very late (b) saying your name (c) chatting to others (d) not saying who you are
37. 37.Which of these is a rude phone habit? (a) greeting first (b) shouting into the phone (c) calling at a fair time (d) speaking clearly
38. 38.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
40. 40.Which of these is a rude phone habit? (a) chatting to others (b) saying thank you (c) saying your name (d) speaking clearly

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students