Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 340 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
2. 2.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
3. 3.True or false: “noting key details” is a rude phone habit. (a) False (b) True
4. 4.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) “Tell me the fees.” (d) a greeting and your name
5. 5.🔍 Which is the odd one out? (a) hanging up suddenly (b) stating why you called (c) shouting into the phone (d) not saying who you are
6. 6.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) hang up silently (d) shout at them
7. 7.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to end the call (d) to waste time
8. 8.Which of these is a polite phone habit? (a) saying your name (b) shouting into the phone (c) eating while talking (d) calling very late
9. 9.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
10. 10.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) the TV on (d) a pen and your notes
11. 11.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
13. 13.🔍 Which is the odd one out? (a) shouting into the phone (b) chatting to others (c) asking “Is now okay?” (d) eating while talking
14. 14.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
15. 15.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) chatting to others (b) mumbling your name (c) calling at a fair time (d) hanging up suddenly
17. 17.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
18. 18.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) during working hours (d) on a holiday
19. 19.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) stating why you called (d) shouting into the phone
21. 21.🔍 Which is the odd one out? (a) stating why you called (b) asking “Is now okay?” (c) saying your name (d) a noisy background
22. 22.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
23. 23.True or false: “saying your name” is a rude phone habit. (a) True (b) False
24. 24.Which of these is a polite phone habit? (a) hanging up suddenly (b) asking “Is now okay?” (c) a noisy background (d) chatting to others
25. 25.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
26. 26.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
27. 27.🔍 Which is the odd one out? (a) greeting first (b) eating while talking (c) not saying who you are (d) a noisy background
28. 28.🔍 Which is the odd one out? (a) saying your name (b) chatting to others (c) stating why you called (d) noting key details
29. 29.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
30. 30.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
31. 31.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
33. 33.🔍 Which is the odd one out? (a) calling at a fair time (b) speaking clearly (c) noting key details (d) mumbling your name
34. 34.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
35. 35.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) mumbling your name (d) calling at a fair time
36. 36.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) eating while talking (d) stating why you called
37. 37.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
39. 39.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
40. 40.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling

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