Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 35 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
3. 3.🔍 Which is the odd one out? (a) calling at a fair time (b) mumbling your name (c) chatting to others (d) calling very late
4. 4.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
5. 5.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
6. 6.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) speaking clearly (d) chatting to others
7. 7.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
8. 8.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) shout at them (d) pretend to be them
9. 9.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) call ten times (d) hang up angrily
10. 10.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
11. 11.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
12. 12.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) hanging up suddenly (d) calling at a fair time
13. 13.🔍 Which is the odd one out? (a) saying your name (b) a noisy background (c) mumbling your name (d) chatting to others
14. 14.Which of these is a polite phone habit? (a) stating why you called (b) hanging up suddenly (c) not saying who you are (d) calling very late
15. 15.🔍 Which is the odd one out? (a) saying your name (b) asking “Is now okay?” (c) greeting first (d) not saying who you are
16. 16.Which of these is a rude phone habit? (a) greeting first (b) asking “Is now okay?” (c) saying your name (d) a noisy background
17. 17.🔍 Which is the odd one out? (a) greeting first (b) saying thank you (c) speaking clearly (d) calling very late
18. 18.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
20. 20.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) eating while talking (d) saying your name
21. 21.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) a noisy background (d) calling at a fair time
22. 22.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to avoid mistakes (d) to sound bored
23. 23.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
24. 24.Which of these is a rude phone habit? (a) stating why you called (b) calling at a fair time (c) saying thank you (d) not saying who you are
25. 25.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) mumbling your name (d) calling at a fair time
26. 26.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) hanging up suddenly (b) noting key details (c) greeting first (d) saying your name
28. 28.Which of these is a polite phone habit? (a) noting key details (b) eating while talking (c) calling very late (d) mumbling your name
29. 29.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) saying your name (d) noting key details
30. 30.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) hanging up suddenly (d) saying thank you
31. 31.True or false: “greeting first” is a rude phone habit. (a) True (b) False
32. 32.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) greeting first (d) not saying who you are
33. 33.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
34. 34.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
35. 35.🔍 Which is the odd one out? (a) mumbling your name (b) calling very late (c) stating why you called (d) shouting into the phone
36. 36.True or false: “saying your name” is a rude phone habit. (a) False (b) True
37. 37.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) loud music (d) a snack
38. 38.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) saying thank you (d) eating while talking
39. 39.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
40. 40.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False

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