Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 341 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) asking “Is now okay?” (d) eating while talking
2. 2.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to sound bored (d) to avoid mistakes
3. 3.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
4. 4.True or false: “greeting first” is a polite phone habit. (a) True (b) False
5. 5.Which of these is a rude phone habit? (a) saying thank you (b) stating why you called (c) hanging up suddenly (d) calling at a fair time
6. 6.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
7. 7.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Tell me the fees.” (d) “Who is this?”
8. 8.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) set a fun ringtone (d) switched it off
9. 9.🔍 Which is the odd one out? (a) a noisy background (b) not saying who you are (c) saying thank you (d) eating while talking
10. 10.Which of these is a polite phone habit? (a) saying your name (b) shouting into the phone (c) eating while talking (d) not saying who you are
11. 11.Which of these is a polite phone habit? (a) shouting into the phone (b) speaking clearly (c) eating while talking (d) calling very late
12. 12.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
13. 13.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
14. 14.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
15. 15.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
16. 16.Which of these is a polite phone habit? (a) shouting into the phone (b) calling at a fair time (c) chatting to others (d) calling very late
17. 17.Which of these is a rude phone habit? (a) noting key details (b) saying your name (c) speaking clearly (d) not saying who you are
18. 18.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) a snack (d) loud music
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
20. 20.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
21. 21.Which of these is a rude phone habit? (a) greeting first (b) calling at a fair time (c) a noisy background (d) saying thank you
22. 22.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
23. 23.Which of these is a polite phone habit? (a) shouting into the phone (b) saying thank you (c) calling very late (d) not saying who you are
24. 24.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
25. 25.Which of these is a rude phone habit? (a) greeting first (b) asking “Is now okay?” (c) mumbling your name (d) calling at a fair time
26. 26.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) eating while talking (d) stating why you called
27. 27.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
28. 28.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
29. 29.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) during working hours (d) late at night
30. 30.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying thank you (c) speaking clearly (d) shouting into the phone
31. 31.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
33. 33.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
34. 34.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
35. 35.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
36. 36.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
38. 38.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
39. 39.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) a noisy background (d) greeting first
40. 40.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit

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