Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 342 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) noting key details (b) asking “Is now okay?” (c) not saying who you are (d) saying thank you
2. 2.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
3. 3.🔍 Which is the odd one out? (a) calling very late (b) chatting to others (c) saying your name (d) a noisy background
4. 4.Which of these is a polite phone habit? (a) saying thank you (b) hanging up suddenly (c) mumbling your name (d) not saying who you are
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
6. 6.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying thank you (c) hanging up suddenly (d) stating why you called
7. 7.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
8. 8.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
9. 9.True or false: “greeting first” is a rude phone habit. (a) False (b) True
10. 10.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
11. 11.🔍 Which is the odd one out? (a) hanging up suddenly (b) chatting to others (c) mumbling your name (d) stating why you called
12. 12.True or false: “saying your name” is a rude phone habit. (a) False (b) True
13. 13.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
14. 14.🔍 Which is the odd one out? (a) greeting first (b) chatting to others (c) calling at a fair time (d) asking “Is now okay?”
15. 15.Which of these is a polite phone habit? (a) saying your name (b) a noisy background (c) chatting to others (d) calling very late
16. 16.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
17. 17.Which of these is a rude phone habit? (a) noting key details (b) chatting to others (c) speaking clearly (d) greeting first
18. 18.🔍 Which is the odd one out? (a) eating while talking (b) stating why you called (c) noting key details (d) saying your name
19. 19.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
20. 20.Which of these is a rude phone habit? (a) calling at a fair time (b) stating why you called (c) greeting first (d) a noisy background
21. 21.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
22. 22.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
23. 23.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) call ten times (d) leave a short message
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
25. 25.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
26. 26.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) speaking clearly (d) shouting into the phone
27. 27.🔍 Which is the odd one out? (a) shouting into the phone (b) noting key details (c) calling very late (d) eating while talking
28. 28.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
29. 29.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
30. 30.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
31. 31.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
32. 32.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
33. 33.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
34. 34.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
35. 35.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
36. 36.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) calling at a fair time (b) saying thank you (c) greeting first (d) calling very late
38. 38.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
39. 39.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
40. 40.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit

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