Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 343 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) a noisy background (b) calling at a fair time (c) saying your name (d) greeting first
2. 2.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
3. 3.🔍 Which is the odd one out? (a) saying thank you (b) not saying who you are (c) calling very late (d) a noisy background
4. 4.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
5. 5.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) shout at the caller (d) hang up angrily
6. 6.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
7. 7.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
8. 8.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) hang up silently (d) shout at them
9. 9.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) a snack (c) loud music (d) the TV on
10. 10.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
11. 11.True or false: “saying your name” is a polite phone habit. (a) True (b) False
12. 12.Which of these is a polite phone habit? (a) not saying who you are (b) speaking clearly (c) mumbling your name (d) calling very late
13. 13.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
14. 14.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
15. 15.🔍 Which is the odd one out? (a) greeting first (b) eating while talking (c) shouting into the phone (d) chatting to others
16. 16.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
17. 17.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
18. 18.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
19. 19.True or false: “noting key details” is a rude phone habit. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) calling at a fair time (b) stating why you called (c) eating while talking (d) saying thank you
21. 21.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
22. 22.True or false: “calling very late” is a rude phone habit. (a) True (b) False
23. 23.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
24. 24.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
25. 25.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) very early morning (d) late at night
26. 26.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) chatting to others (d) saying your name
27. 27.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
28. 28.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
29. 29.Which of these is a polite phone habit? (a) hanging up suddenly (b) not saying who you are (c) chatting to others (d) noting key details
30. 30.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) not saying who you are (c) calling at a fair time (d) greeting first
31. 31.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
32. 32.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
33. 33.Which of these is a rude phone habit? (a) calling at a fair time (b) not saying who you are (c) greeting first (d) stating why you called
34. 34.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
35. 35.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
36. 36.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) saying thank you (d) a noisy background
37. 37.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
38. 38.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
39. 39.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) a noisy background (d) greeting first
40. 40.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False

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