Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 344 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to end the call (d) to waste time
2. 2.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) noting key details (d) hanging up suddenly
3. 3.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) greeting first (c) noting key details (d) mumbling your name
4. 4.Which of these is a polite phone habit? (a) a noisy background (b) calling very late (c) not saying who you are (d) greeting first
5. 5.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) not saying who you are (c) shouting into the phone (d) mumbling your name
6. 6.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
7. 7.Which of these is a polite phone habit? (a) saying thank you (b) hanging up suddenly (c) calling very late (d) eating while talking
8. 8.True or false: “saying your name” is a polite phone habit. (a) False (b) True
9. 9.Which of these is a rude phone habit? (a) saying thank you (b) eating while talking (c) greeting first (d) stating why you called
10. 10.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
11. 11.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
12. 12.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
13. 13.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
14. 14.True or false: “noting key details” is a polite phone habit. (a) True (b) False
15. 15.True or false: “greeting first” is a rude phone habit. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) greeting first (b) noting key details (c) eating while talking (d) asking “Is now okay?”
17. 17.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) leave a short message (d) shout at the caller
18. 18.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
19. 19.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
20. 20.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
21. 21.Which of these is a polite phone habit? (a) shouting into the phone (b) chatting to others (c) saying your name (d) a noisy background
22. 22.Which of these is a polite phone habit? (a) noting key details (b) chatting to others (c) not saying who you are (d) a noisy background
23. 23.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
25. 25.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) switched it off (d) set a fun ringtone
26. 26.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
27. 27.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) not saying who you are (d) stating why you called
28. 28.Which of these is a rude phone habit? (a) noting key details (b) saying your name (c) not saying who you are (d) stating why you called
29. 29.🔍 Which is the odd one out? (a) shouting into the phone (b) chatting to others (c) not saying who you are (d) greeting first
30. 30.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
31. 31.True or false: “calling very late” is a rude phone habit. (a) False (b) True
32. 32.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
33. 33.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
34. 34.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
35. 35.True or false: “greeting first” is a polite phone habit. (a) True (b) False
36. 36.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
37. 37.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
38. 38.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) eating while talking (b) stating why you called (c) shouting into the phone (d) calling very late
40. 40.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) on a holiday (d) very early morning

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