Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 345 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) shouting into the phone (b) a noisy background (c) calling very late (d) calling at a fair time
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
3. 3.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off
4. 4.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to end the call (d) to waste time
5. 5.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) stating why you called (d) hanging up suddenly
7. 7.Which of these is a polite phone habit? (a) hanging up suddenly (b) shouting into the phone (c) mumbling your name (d) saying thank you
8. 8.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) leave a short message (d) hang up angrily
9. 9.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
10. 10.Which of these is a polite phone habit? (a) hanging up suddenly (b) eating while talking (c) a noisy background (d) stating why you called
11. 11.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
13. 13.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Hello? Hello?”
15. 15.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
16. 16.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
17. 17.Which of these is a rude phone habit? (a) not saying who you are (b) noting key details (c) saying thank you (d) stating why you called
18. 18.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
19. 19.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
20. 20.🔍 Which is the odd one out? (a) saying thank you (b) noting key details (c) greeting first (d) mumbling your name
21. 21.🔍 Which is the odd one out? (a) noting key details (b) chatting to others (c) not saying who you are (d) calling very late
22. 22.🔍 Which is the odd one out? (a) a noisy background (b) calling at a fair time (c) chatting to others (d) not saying who you are
23. 23.🔍 Which is the odd one out? (a) saying your name (b) saying thank you (c) eating while talking (d) greeting first
24. 24.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) hanging up suddenly (b) chatting to others (c) eating while talking (d) saying your name
26. 26.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) calling very late (b) stating why you called (c) saying thank you (d) asking “Is now okay?”
28. 28.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) a noisy background (d) greeting first
29. 29.True or false: “greeting first” is a polite phone habit. (a) False (b) True
30. 30.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) during working hours (d) late at night
31. 31.True or false: “noting key details” is a rude phone habit. (a) True (b) False
32. 32.Which of these is a polite phone habit? (a) not saying who you are (b) saying your name (c) calling very late (d) eating while talking
33. 33.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
34. 34.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) calling very late (d) saying thank you
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
36. 36.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name (c) noting key details (d) calling at a fair time
38. 38.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
39. 39.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
40. 40.True or false: “eating while talking” is a polite phone habit. (a) False (b) True

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