Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 346 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) speaking clearly (b) chatting to others (c) noting key details (d) greeting first
2. 2.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) answered it (d) set a fun ringtone
3. 3.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
4. 4.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
5. 5.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
6. 6.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
7. 7.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) mumbling your name (d) noting key details
8. 8.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
9. 9.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
10. 10.🔍 Which is the odd one out? (a) chatting to others (b) saying your name (c) speaking clearly (d) greeting first
11. 11.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
12. 12.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
13. 13.Which of these is a polite phone habit? (a) a noisy background (b) not saying who you are (c) asking “Is now okay?” (d) shouting into the phone
14. 14.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Hello? Hello?” (d) “Who is this?”
15. 15.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
16. 16.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
17. 17.🔍 Which is the odd one out? (a) calling very late (b) eating while talking (c) chatting to others (d) asking “Is now okay?”
18. 18.Which of these is a polite phone habit? (a) calling at a fair time (b) mumbling your name (c) not saying who you are (d) a noisy background
19. 19.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) call ten times (d) shout at the caller
20. 20.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
21. 21.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
22. 22.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
23. 23.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
24. 24.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) shouting into the phone (b) saying thank you (c) a noisy background (d) eating while talking
26. 26.🔍 Which is the odd one out? (a) noting key details (b) saying thank you (c) a noisy background (d) speaking clearly
27. 27.Which of these is a polite phone habit? (a) not saying who you are (b) mumbling your name (c) eating while talking (d) greeting first
28. 28.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) tell them politely (d) pretend to be them
29. 29.True or false: “greeting first” is a rude phone habit. (a) False (b) True
30. 30.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
33. 33.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
34. 34.Which of these is a rude phone habit? (a) shouting into the phone (b) saying thank you (c) saying your name (d) speaking clearly
35. 35.🔍 Which is the odd one out? (a) greeting first (b) saying thank you (c) calling at a fair time (d) shouting into the phone
36. 36.🔍 Which is the odd one out? (a) hanging up suddenly (b) greeting first (c) chatting to others (d) eating while talking
37. 37.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
38. 38.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
40. 40.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit

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