Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 347 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) hang up silently (d) shout at them
2. 2.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) noting key details (c) not saying who you are (d) greeting first
3. 3.Which of these is a rude phone habit? (a) stating why you called (b) calling at a fair time (c) shouting into the phone (d) noting key details
4. 4.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) a noisy background (d) saying thank you
5. 5.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
6. 6.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) during working hours (d) late at night
7. 7.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
8. 8.True or false: “greeting first” is a rude phone habit. (a) True (b) False
9. 9.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
10. 10.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) mumbling your name (b) hanging up suddenly (c) calling very late (d) saying thank you
12. 12.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
13. 13.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
14. 14.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
15. 15.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to end the call (d) to sound bored
16. 16.🔍 Which is the odd one out? (a) saying your name (b) speaking clearly (c) shouting into the phone (d) greeting first
17. 17.🔍 Which is the odd one out? (a) stating why you called (b) saying thank you (c) mumbling your name (d) saying your name
18. 18.Which of these is a polite phone habit? (a) mumbling your name (b) shouting into the phone (c) eating while talking (d) noting key details
19. 19.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
20. 20.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
22. 22.Which of these is a polite phone habit? (a) calling very late (b) calling at a fair time (c) a noisy background (d) mumbling your name
23. 23.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) asking “Is now okay?” (d) mumbling your name
24. 24.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
25. 25.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
26. 26.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
27. 27.Which of these is a polite phone habit? (a) hanging up suddenly (b) stating why you called (c) eating while talking (d) mumbling your name
28. 28.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
29. 29.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
30. 30.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
31. 31.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) leave a short message (d) hang up angrily
32. 32.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) set a fun ringtone (d) answered it
33. 33.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
35. 35.Which of these is a polite phone habit? (a) speaking clearly (b) eating while talking (c) mumbling your name (d) shouting into the phone
36. 36.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
37. 37.🔍 Which is the odd one out? (a) calling very late (b) stating why you called (c) noting key details (d) calling at a fair time
38. 38.Which of these is a rude phone habit? (a) calling at a fair time (b) saying your name (c) a noisy background (d) greeting first
39. 39.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
40. 40.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name

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