Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 348 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
2. 2.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
3. 3.True or false: “noting key details” is a rude phone habit. (a) False (b) True
4. 4.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
5. 5.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
6. 6.True or false: “greeting first” is a rude phone habit. (a) False (b) True
7. 7.True or false: “noting key details” is a polite phone habit. (a) False (b) True
8. 8.Which of these is a polite phone habit? (a) chatting to others (b) saying your name (c) a noisy background (d) not saying who you are
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
10. 10.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
11. 11.True or false: “calling very late” is a rude phone habit. (a) True (b) False
12. 12.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) eating while talking (b) speaking clearly (c) calling very late (d) not saying who you are
14. 14.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) a snack (d) loud music
15. 15.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
16. 16.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to end the call (d) to sound bored
17. 17.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
19. 19.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
20. 20.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
21. 21.Which of these is a polite phone habit? (a) a noisy background (b) calling very late (c) chatting to others (d) noting key details
22. 22.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
23. 23.Which of these is a rude phone habit? (a) calling very late (b) noting key details (c) asking “Is now okay?” (d) saying thank you
24. 24.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
25. 25.Which of these is a rude phone habit? (a) noting key details (b) saying thank you (c) asking “Is now okay?” (d) eating while talking
26. 26.🔍 Which is the odd one out? (a) calling very late (b) greeting first (c) noting key details (d) saying your name
27. 27.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
28. 28.🔍 Which is the odd one out? (a) greeting first (b) not saying who you are (c) speaking clearly (d) saying your name
29. 29.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
30. 30.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
31. 31.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
32. 32.🔍 Which is the odd one out? (a) noting key details (b) eating while talking (c) saying thank you (d) speaking clearly
33. 33.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
34. 34.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) tell them politely (d) pretend to be them
35. 35.Which of these is a rude phone habit? (a) calling at a fair time (b) mumbling your name (c) saying your name (d) asking “Is now okay?”
36. 36.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
37. 37.Which of these is a polite phone habit? (a) eating while talking (b) hanging up suddenly (c) asking “Is now okay?” (d) calling very late
38. 38.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying thank you (c) a noisy background (d) eating while talking
39. 39.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
40. 40.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False

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