Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 349 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
2. 2.Which of these is a polite phone habit? (a) saying thank you (b) mumbling your name (c) a noisy background (d) not saying who you are
3. 3.🔍 Which is the odd one out? (a) noting key details (b) stating why you called (c) calling very late (d) asking “Is now okay?”
4. 4.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
5. 5.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
6. 6.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
7. 7.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) noting key details (d) a noisy background
8. 8.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) asking “Is now okay?” (d) a noisy background
9. 9.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) loud music (d) the TV on
10. 10.🔍 Which is the odd one out? (a) mumbling your name (b) saying your name (c) stating why you called (d) asking “Is now okay?”
11. 11.Which of these is a polite phone habit? (a) calling very late (b) noting key details (c) mumbling your name (d) shouting into the phone
12. 12.True or false: “saying your name” is a rude phone habit. (a) True (b) False
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
14. 14.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
15. 15.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
16. 16.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
19. 19.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
20. 20.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) speaking clearly (d) not saying who you are
21. 21.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
23. 23.🔍 Which is the odd one out? (a) greeting first (b) noting key details (c) speaking clearly (d) eating while talking
24. 24.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
25. 25.🔍 Which is the odd one out? (a) greeting first (b) saying your name (c) hanging up suddenly (d) speaking clearly
26. 26.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
27. 27.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying thank you (c) not saying who you are (d) chatting to others
28. 28.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
29. 29.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
30. 30.Which of these is a polite phone habit? (a) greeting first (b) hanging up suddenly (c) eating while talking (d) not saying who you are
31. 31.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Tell me the fees.” (d) “Hello? Hello?”
32. 32.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
33. 33.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) on a holiday (d) late at night
34. 34.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
35. 35.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
36. 36.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
38. 38.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
39. 39.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) call ten times (d) leave a short message
40. 40.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) pretend to be them (d) shout at them

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